Ken Dean

One Response

1. Thon6064 November 25, 2017

   The agent has been very informative and very helpful in selecting the right coverages for my needs.

   (5)

   I cold called this agent for a quote, simply because they were near my home. Scott, the person who answered the phone, was very helpful and took some initial information about me and asked about the current coverage I had. Initially, I was only looking to change my auto policy so he focused on that. He gave me very good information about how the standard and additional coverages work and suggested some things that might help reduce my rate. After we agreed on the coverage and premium amounts, he took payment information and emailed the binder. We talked about a homeowners policy as well but I didn’t accept a policy at that time. Several days after our first conversation, I called Scott back to check the rate for the homeowners policy and we talked about coverages. Once again, he was very helpful in getting me an excellent rate and explaining how State Farm coverages for dwelling and contents work, as well as key factors in determining replacement cost and whether additional riders might be worth looking into. I ended up also getting a homeowners policy from State Farm. I was very satisfied with the service over the phone and the follow up from the agent via email.

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