Julie Coy

3 Comments

1. Jcandella June 10, 2019

   I will never use State Farm again

   (1)

   Julie Coy personally is of no help whenever there is issues on your account. I called multiple times and she is never in her office, she returns calls only when it is a convenient call to make but is more than happy to take my money.

   State Farm Corporate specifically went out of there way to mislead me about a claim which ended up costing me a sizable amount of money and every time I called trying to get info, they gave me the run around. My vehicle was out of commission for 7 months and should have been totaled as per request by the collision shop, but state farm refused and gave me no information or options, even when I requested options. On top of all that they bungled the towing and I ended up having to take care of it when State Farm literally said we can do it, it is your problem to figure out. When I brought these many concerns to state farm about the bungling of my claim and their incompetence, and lack of options when requested; State Farm Customer Service didn’t care. When I brought all these concerns to Julie Coy, she didn’t care and avoided my calls.

   To make matters worse both the claims department and the local division office were telling me two different things on how the situation could have been handled after the fact. One hand did not know what the other was doing.

   I will never use State Farm again. My family has switched. I will tell everyone I know to avoid State Farm like the plague. I strongly suggest you stay away from Julie Coy State Farm Lockport and State Farm Insurance.

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2. nalle3801 April 23, 2019

   I only see Julie once in a while, and she has been pleasant to deal with on those occasions.

   (3)

   Normally when I go into the insurance office, I deal with the secretaries or front people. Maybe they are considered under-agents, and Julie is the top boss for this location. It is always easy to pay my bill, and get out nice and easy. There is never a line, and I have never seen the place too crowded. The parking lot has plenty of space to get in and out. My policy has always been bare bones and simple, so it is fairly easy for them to get me basic coverage. I did get into a program there where I was able to get a discount. It was a safe driver program, and I was told about it by an under-agent at the office. They recommended me to it because they had seen my perfect driving record, and thought I would qualify. Long story short, I completed the requirements of the program, and I saved a bunch of money. It was about 15 or 20 percent off my insurance premium for a couple years. All in all, I am satisfied with Julie and her office. She’s always nice to deal with and talk to.

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3. BlkRod7 January 4, 2016

   I have had great conversations with this agent about a variety of topics, not just car insurance.

   (4)

   Julie and I have had great talks. She even met me for coffee after I mentioned that I had more questions for her. Ms. Coy is a lawyer by trade, and is very intelligent. However she chose to follow this career path of being a State Farm representative. We worked hard together to get the best policy for me, and the most cost effective policy for me. When a new program was initiated by State Farm, she had me in mind and called me on the phone. This Steer Clear program was a self-paced, learning course that resulted in a 15 percent discount on my auto insurance. She is a consummate professional, as evidenced by a time when I was in her office talking about the Steer Clear program. A man barged into the office and began ranting and raving about his car insurance. He made inappropriate comments and lewd gestures toward Ms. Coy. I sat in shock and horror as he belittled her in front of other customers. However she maintained her composure and professional behavior. She calmed the man down, and soon he left the office. She walked back in and started talking to me as if nothing had happened. We recently met for an annual fun run we do together, and we shared a laugh about that crazy encounter that we experienced a few years ago. Julie has a lot of fun with her customers, and is always ready to go out of her way. At the same time, she is aware of public persona and reputation.

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