April Kelsey

2 Comments

1. CopperRedBaltimoreOriole April 25, 2019

   She has been pleasant and helpful to deal with.

   (4)

   I have enjoyed working with April Kelsey. She is very knowledge not only about the products she sells, but insurance in general. She takes the time to explain things in layman’s terms. She’s also very prompt in returning phone calls when placed to her office. I also like that she reviews your file periodically and looks to see if she can save you money with new or updated products that the company offers. The follow-up provided after a claim is exceptional as well. I like working with a local agent for this reason. She doesn’t treat you like a faceless number on a policy. Not only does she sell good insurance but is is active in the community and gives back to those who are members in the insurance company. When the company puts on events, she is an active participant in those activities and promotes them beyond what is just required.

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2. Chaved December 24, 2016

   Been fairly good to work with but of course hiccups as with most insurance companies

   (4)

   I haven’t worked a lot with the agent directly. I’ve not needed my insurance a lot but when I do, they’re fairly prompt at returning phone calls. The office staff is nice and helpful. I do like that the agent is local to me so that I can visit with her in person. She does keep her clients up to date with pertinent information via emails and a newsletter. They have various events throughout the year to also get to know your agent better as well as rewards for being with their organization. I’ve most recently worked with her on a roof issue and they responded quickly to my need for a new roof. There were few concerns with how the whole process was handled. My claim check came quickly and the matter solved fast.

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