Allstate App Review: Pros, Cons, & Alternatives (2024)

If you’ve recently bought an Allstate car insurance policy, you may want to take advantage of the Allstate mobile app for iPhone and Android. Allstate is one of a handful of insurance companies that have a convenient mobile app.

To make your experience more efficient, we’ll explain the Allstate mobile app features and what you can expect when using the Allstate app. We’ll even include a handful of Allstate mobile app reviews from real-life customers.

Ready to learn more about the Allstate mobile app? Keep scrolling or enter your ZIP code above to get free quotes from the top insurance companies in your area.

What can I do with the Allstate mobile app?

The Allstate mobile app is a convenient tool that helps policyholders access important policy information and update information relating to their policies. Allstate’s mobile app has a few primary features which include:

• View policy features, discounts, and coverage
• Pay bills and set up auto-pay
• Request immediate roadside assistance
• File and track claims

While some of these features may seem basic, it’s nice to be able to accomplish these tasks from your phone instead of being forced to sit down on a computer. With so many insurance companies to choose from, you can sometimes choose a company based on its accessibility to complement the affordability.

The Allstate mobile app does have some additional features that go beyond basic policy needs. One of those is identity protection via Digital Footprint. According to Allstate’s website, this is a tool that tracks what websites you visit, where you have shopped, accounts you have created, and even the posts you have liked on social media.

If you get pulled over or simply forget your wallet, the Allstate mobile app will also include your ID cards. While this isn’t considered acceptable to every law enforcement officer, many times they will accept a digital version if you need to provide proof of insurance.

Lastly, the Allstate mobile app offers drivers the ability to get additional discounts on car insurance with Drivewise®. This is Allstate’s safe driver discount program that will track a driver’s habits. If you know you’re a safe driver, Drivewise® could help you earn rewards and discounts on your auto insurance bill.

Keep in mind that programs like Drivewise® tend to track all of your driving habits, including how far you drive. If you drive much more than what you told your insurer, you may not want to use this feature.

The Allstate app for PC will be limited since the Drivewise® feature relies on tracking your vehicle’s movement to determine how fast you’re driving, how hard you brake, and so on. You’ll need a mobile device for those functions.

Is the Allstate app for Android any good?

Just because a company has a mobile app doesn’t mean that the app offers a strong user experience. You would anticipate a large company like Allstate to have a strong mobile app that has a smooth operating system.

Your experience with the Allstate mobile app will most likely depend on the type of phone you have. On Google Play for Android devices, the Allstate mobile app has a 3.5 out of 5.0 rating with over 80,000 reviews. The bulk of the reviews are either very positive or very negative for Android devices.

It does appear that most of the negative reviews are regarding the user experience related to Drivewise®. There are a number of reviews that suggest the app is slow and has operating flaws, as shown in the one-star review below.

The app is incredibly slow and wont load the drives, so you cant even tell it when you aren’t the driver or that a passenger was using the phone for music or navigation. Half the time it doesn’t even register trips. Seems like the only thing this app does well is link to more coverage you can buy. I am very disappointed with the functionality of this app. For the size and price of Allstate I would expect much better.

There are some obvious flaws with the Allstate mobile app on Android as many users report experiencing crashes, login errors, and more. It’s especially concerning that there are many errors reported with the Drivewise® portion of the app as it can influence how much you pay each month. One example of such errors is in the review below.

I love this app, however, it says I use my phone when I’m not. When I first get in my truck, before it’s moving, but after I start it, I turn on my music app. When I stop and park and turn the truck off, I then turn my bluetooth off and mute my phone for work. Those are the times its saying phone usage. Can this be corrected?

Most of the companies that offer discounts for safe driving habits will monitor phone usage. The National Highway Traffic Safety Administration reports that over 3,000 people have been killed via distracted driving since 2019, largely due to phone usage. That’s a big reason why auto insurance companies monitor phone usage.

In this case, the issue is that the phone usage is being misreported in some cases. Other users reported having issues with the app tracking them while riding in a vehicle as a passenger. Regardless, there are some clear flaws with the app that could influence your auto insurance rates.

Is the Allstate app for iPhone any good?

Apple users can expect a very different experience with the Allstate mobile app based on the available reviews. Overall, over 700,000 iPhone users have rated the Allstate mobile app 4.8 out of 5.0 stars. This indicates that the app is much more user-friendly for iPhones than it is for Androids.

Even so, there are some apparent faults revolving around the function of the app for those who are using Drivewise®. Below, you can see a testimonial from an Allstate customer who was displeased with the iPhone app experience.

I’ve been using this for a couple months. I do not text and drive period. However I do use navigation on my phone for work. This app is ridiculous; it’s too over simplified. If I’m getting text notifications while I’m driving and I click the side button on my iPhone to silence, that counts as phone activity, just the same as if I was driving down the road texting.

Despite the positive reviews overall, there does seem to be some type of dysfunction within the app for some iPhone users. One user claimed that the Geico mobile app was much more functional. While the Allstate Drivewise® app might help you save money, it could cause some headaches along the way.

Streamlining Experience With Allstate Claims Process

Ease of Filing a Claim

Allstate offers policyholders a convenient way to file claims through its mobile app. Whether you prefer online, over the phone, or through the mobile app, Allstate provides multiple options for filing a claim. This flexibility ensures that policyholders can choose the method that suits them best.

Average Claim Processing Time

Allstate is committed to providing efficient claim processing. The average claim processing time can vary depending on the nature of the claim and the documentation provided. However, Allstate strives to expedite the process to ensure policyholders receive timely assistance during their time of need.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable source of information when assessing an insurance company’s claims process. While specific feedback on claim resolutions and payouts may vary, Allstate aims to provide fair and satisfactory outcomes for its policyholders. Real-life customer experiences can shed light on the effectiveness of Allstate’s claims handling.

Unleashing Innovation With Allstate Digital and Technological Features

Mobile App Features and Functionality

The Allstate mobile app is a robust tool that offers policyholders a range of features and functionalities. Policyholders can access their policy information, view digital ID cards, update payment details, and even request roadside assistance through the app. The mobile app is designed to enhance the overall insurance experience for Allstate customers.

Online Account Management Capabilities

Allstate’s online account management capabilities extend beyond the mobile app. Policyholders can also manage their policies and access important documents through the company’s website. This online platform provides a convenient way for customers to stay informed and in control of their insurance policies.

Digital Tools and Resources

In addition to basic policy management, Allstate offers digital tools and resources to enhance policyholders’ insurance experience. One notable feature is the Digital Footprint tool, which tracks online activities to help protect against identity theft. Furthermore, the Allstate mobile app provides access to ID cards, making it easier for policyholders to provide proof of insurance when needed.

Allstate Mobile App: The Bottom Line

The experience you have with the Allstate mobile app will likely depend on which features you use and the type of phone you own. Those with an iPhone can typically expect a better experience compared to Android users.

We hope you enjoyed learning more about the Allstate mobile app? Before you go, enter your ZIP code below to get free quotes from the top auto insurance companies near you.