GuideOne Insurance Review & Ratings (2024)

Find out what real customers have to say about GuideOne Insurance, including their overall satisfaction, claims experience, cost, billing process, and service quality. Compare quotes from top insurance providers in your area to make an informed decision. Enter your ZIP code now and get the coverage that meets your needs and budget.

UPDATED: Nov 27, 2023Fact Checked

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

UPDATED: Nov 27, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Nov 27, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 27, 2023Fact Checked
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GuideOne Insurance

Average monthly rate for good drivers:

$100

A.M. Best rating:

A

Complaint level:

Low

Pros

  • Over 70 years of experience in the insurance industry
  • Specialized in serving religious organizations, non-profit groups, and educational institutions
  • Offers a range of car insurance products and services
  • Customizable policies with various deductibles and limits
  • Available in 44 states
  • Competitive prices with discounts available

Cons

  • Rates may be slightly higher than other insurance companies according to some customer reports
  • Specific details about available discounts are not provided in the article

Final Verdict: Review of GuideOne Insurance

GuideOne insurance is a trusted name in the car insurance industry, with over 70 years of experience serving the needs of religious organizations, non-profit groups, and educational institutions. The company offers a range of car insurance products and services at competitive prices, and customers can enjoy a variety of discounts to help them save on their policies.

What You Should Know About GuideOne Insurance

Address: 1111 Ashworth Road
City: West Des Moines
State: IA
ZIP Code: 50265
Phone Number: (515) 267-5000
Fax: (515) 267-5730
Website: guideone.com

AM Best Rating: A

Welcome to our comprehensive GuideOne Insurance review. In this article, we will delve into all aspects of GuideOne Insurance, including its products, services, customer reviews, and more. Whether you’re looking for information on coverage options, pricing, or customer satisfaction, we’ve got you covered.

  • Over 70 years of experience in the insurance industry.
  • Focus on serving customers who serve others, such as religious organizations and non-profit groups.
  • Provides a range of discounts to customers to help them save on their car insurance policies.

Additionally, we’ll provide you with an easy and effective way to compare insurance rates from top providers in your area. Simply enter your zip code to access personalized quotes and find the best insurance coverage at the most competitive rates.

Don’t miss out on the opportunity to make an informed decision and secure the protection you need. Enter your zip code now and take control of your insurance journey.

History and Mission of GuideOne Insurance

GuideOne insurance was founded in 1947 and is headquartered in West Des Moines, Iowa. The company started as a small mutual insurance company, serving the needs of churches and other religious organizations. Over the years, GuideOne has expanded its services to include a range of insurance products, including car insurance.

GuideOne’s mission is to serve those who serve others, including religious organizations, non-profit groups, and educational institutions. The company is committed to providing high-quality insurance products and excellent customer service to its customers.

GuideOne Insurance Coverage Options

GuideOne insurance offers a range of car insurance products and services designed to meet the needs of its customers. Here is a more detailed look at some of the products and services offered by the company:

  • Liability coverage: Liability coverage is a type of car insurance that pays for the damages and injuries you cause to other people in an accident. GuideOne offers liability coverage to its customers, with different limits available to meet different needs.
  • Collision coverage: Collision coverage pays for the damages to your car in an accident. This coverage is optional but is often recommended for customers with newer or more expensive cars. GuideOne offers collision coverage with a range of deductibles available to meet different budgets.
  • Comprehensive coverage: Comprehensive coverage pays for damages to your car that are not caused by a collision, such as theft, fire, or natural disasters. GuideOne offers comprehensive coverage, with a range of deductibles available to meet different budgets.
  • Uninsured and underinsured motorist coverage: Uninsured and underinsured motorist coverage is designed to protect you in the event that you are involved in an accident with a driver who does not have enough insurance to cover the damages. GuideOne offers uninsured and underinsured motorist coverage to its customers.
  • Personal injury protection: Personal injury protection (PIP) is a type of car insurance that pays for medical expenses and lost wages if you are injured in an accident. GuideOne offers PIP coverage to its customers.
  • Roadside assistance: GuideOne offers roadside assistance to its customers, which provides 24/7 emergency services such as tire changes, jump-starts, and towing.

Customers can customize their car insurance policies by choosing from a range of deductibles and limits to meet their specific needs.

In which states is GuideOne Insurance available?

GuideOne insurance is available in 44 states, including Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

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GuideOne Insurance Rates Breakdown

The cost of GuideOne insurance policies can vary depending on a range of factors, including the type of coverage, the customer’s driving record, and the location of the insured vehicle. GuideOne offers a range of car insurance products and services, and the cost can vary depending on the specific policy and coverage options selected.

To get an accurate quote for GuideOne car insurance, customers can provide information about their vehicle, driving history, and insurance needs through the company’s website or by speaking to a representative. By providing this information, GuideOne can provide a personalized quote that reflects the customer’s specific needs.

It’s worth noting that GuideOne is known for offering competitive prices on its insurance policies, with a range of discounts and other cost-saving options available to customers. Customers can take advantage of these discounts to reduce the overall cost of their car insurance policy.

However, the exact cost of GuideOne car insurance can only be determined by getting a personalized quote based on the customer’s unique situation.

GuideOne Insurance Discounts Available

GuideOne insurance offers a range of discounts to its customers, allowing them to save money on their car insurance policies. Here are some of the discounts available:

  • Safe driving discount: GuideOne offers a safe driving discount to customers who have a clean driving record. This discount is usually available to drivers who have not had any accidents or traffic violations in the past three to five years.
  • Multi-car discount: Customers who insure more than one car with GuideOne can save money with the multi-car discount. This discount is usually available to customers who insure two or more cars on the same policy.
  • Good student discount: GuideOne offers a good student discount to customers who have a GPA of 3.0 or higher. This discount is usually available to students who are under the age of 25 and enrolled in a full-time educational program.
  • Anti-theft discount: Customers who install anti-theft devices in their cars can save money with the anti-theft discount. This discount is usually available to customers who have anti-theft devices such as alarms, immobilizers, or tracking systems installed in their cars.
  • Affinity group discount: GuideOne offers an affinity group discount to customers who belong to certain organizations, such as alumni associations or professional groups. This discount is usually available to members of these organizations who purchase car insurance through GuideOne.
  • Pay-in-full discount: Customers who pay their car insurance premiums in full can save money with the pay-in-full discount. This discount is usually available to customers who pay their premiums annually or semi-annually.

These discounts can help customers save money on their car insurance policies. The availability and amount of the discount may vary based on the customer’s location, driving record, and other factors.

Seamless Claims Process With Guideone Insurance

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Guideone Insurance offers customers multiple convenient options for filing claims. You can file a claim online through their website or by calling their claims hotline at 1-888-748-4326. This flexibility makes it easy for policyholders to initiate the claims process in a way that suits their preferences and needs.

Additionally, Guideone provides mobile app support, allowing customers to file claims using their mobile devices for added convenience.

Average Claim Processing Time

The average claim processing time with Guideone Insurance can vary depending on the complexity of the claim and the specific circumstances involved. However, the company is known for its efficient claims handling and strives to process claims promptly.

Policyholders can typically expect a reasonable turnaround time, and Guideone’s customer service team is available to provide updates and assist with any claim-related inquiries.

Customer Feedback on Claim Resolutions and Payouts

Guideone Insurance has garnered positive feedback from customers regarding its claim resolutions and payouts. Many customers have reported that the company’s claims process is straightforward and hassle-free. Guideone’s commitment to excellent customer service reflects in their fair and efficient handling of claims, resulting in satisfied policyholders.

Exploring Guideone Insurance Cutting-Edge Digital and Technological Features

Mobile App Features and Functionality

Guideone Insurance offers a user-friendly mobile app that provides a range of features and functionalities. Policyholders can easily access their accounts, view policy details, make payments, and even file claims directly through the app. The mobile app enhances the overall customer experience by providing convenient access to important insurance-related tasks on the go.

Online Account Management Capabilities

With Guideone Insurance’s online account management capabilities, customers have full control over their policies and accounts. Through the company’s website, policyholders can manage their policies, review coverage options, update personal information, and view billing and payment details.

The online platform simplifies the management of insurance accounts, making it easy for customers to stay informed and in control.

Digital Tools and Resources

Guideone Insurance offers a variety of digital tools and resources to assist customers in making informed insurance decisions. These resources may include educational materials, blog articles, and tools like insurance calculators. By providing these digital resources, Guideone empowers its customers to understand their insurance options better and choose the coverage that best suits their needs and budget.

How GuideOne Insurance Ranks Among Providers

In the highly competitive insurance industry, GuideOne Insurance faces stiff competition from several prominent companies offering similar products and services. Understanding the landscape of its main competitors provides valuable insights into the strengths and differentiators of GuideOne within the market.

  • State Farm: State Farm is one of the largest and most well-known insurance providers in the United States. With a diverse range of insurance products, including auto insurance, State Farm competes directly with GuideOne by offering coverage to a broad customer base.
  • Allstate: Allstate, a major player in the insurance industry, provides a comprehensive suite of insurance products, including auto coverage. GuideOne competes with Allstate in terms of customer offerings, pricing, and service quality.
  • Geico: Known for its direct-to-consumer model and competitive rates, Geico is a significant competitor for GuideOne. Geico’s emphasis on technology and digital accessibility may pose a challenge in attracting customers who prioritize online interactions.
  • Progressive: Progressive is recognized for its innovative approach, offering usage-based insurance and a focus on technology. As GuideOne expands its digital features, Progressive’s tech-centric approach makes them a relevant competitor.
  • Farmers Insurance: Farmers Insurance, like GuideOne, has a history of serving diverse customer segments. Both companies aim to provide customizable insurance solutions. Farmers’ broad range of coverage options and extensive agent network poses competition in the market.

GuideOne Insurance operates in a dynamic market where competition is fierce. Understanding the strengths and strategies of key competitors is crucial for GuideOne to continually innovate, improve customer experience, and differentiate itself within the industry.

As customers explore insurance options, the landscape of competition among these major players plays a pivotal role in shaping the choices available to them.

What are customers saying about GuideOne Insurance?

GuideOne insurance has received positive reviews from customers for its excellent customer service and competitive pricing. Customers have reported that the company is responsive and easy to work with, and that its claims process is straightforward and hassle-free.

Some customers have reported that GuideOne’s rates can be slightly higher than other insurance companies, but overall, the company has received high marks for its quality of service and customer satisfaction.

Frequently Asked Questions

What is GuideOne Insurance and what does it offer?

GuideOne Insurance is a car insurance company that has been providing insurance services for over 70 years. The company’s mission is to serve those who serve others, and it offers a range of car insurance products and services at competitive prices. Customers can enjoy various discounts on their policies, and the company has received positive reviews for its excellent customer service. Customers can customize their car insurance policies by choosing from a range of deductibles and limits to meet their specific needs. GuideOne insurance is available in 44 states, including Alabama, Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Does GuideOne Insurance offer roadside assistance?

Yes, GuideOne Insurance offers roadside assistance as an optional add-on to its car insurance policies. This service provides customers with 24/7 assistance in case of a breakdown, flat tire, or other emergency while on the road.

How can I file a claim with GuideOne Insurance?

To file a claim with GuideOne Insurance, customers can call the company’s claims hotline at 1-888-748-4326 or file a claim online through the company’s website. Customers will need to provide information about the accident or incident, including the date and time, location, and a description of what happened.

What types of payment options are available for GuideOne Insurance policies?

GuideOne Insurance offers a range of payment options for its car insurance policies, including online payments, automatic payments, and payments by mail. Customers can choose the payment option that works best for them and set up automatic payments to ensure that their premiums are always paid on time.

What is GuideOne Insurance’s customer service like?

GuideOne Insurance is known for its excellent customer service, with many customers praising the company for its helpful and friendly representatives. Customers can contact GuideOne by phone or email to get answers to their questions or to make changes to their policies.

Does GuideOne Insurance offer any discounts for good drivers?

Yes, GuideOne Insurance offers a safe driver discount for customers who maintain a clean driving record for a certain period of time. Customers who have completed a defensive driving course or have a good credit score may also be eligible for additional discounts.

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Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

Tracey L. Wells

Licensed Insurance Agent & Agency Owner

Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...

Licensed Insurance Agent & Agency Owner

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for GuideOne Insurance

3.67 (7 reviews)
5
May 15, 2018

burns2566

pointless calls

It was good, they kept calling me to make payments after i already paid. and i thought that was point less to be honest
5
October 28, 2017

shanbville

Great coverage at a great price

I was covered by GuideOne for auto insurance and had a pleasant experience. The policy was well written and clear, and for a less than full coverage policy it covered quite a bit. I also was given a discount for being a non-drinker. My premium was reasonable and affordable. I have no complaints!
4.5
July 24, 2017

FRANK7

VERY GOOD COMPANY

THEIR COSTUMER SERVICE IS SO FAST AND HELPFUL.THEY REALLY CARE ABOUT THEIR COSTUMERS. THEY REALLY HELPED ALOT
4
May 31, 2017

Socrchik_7

Great experience

I have had a great experience with this insurance policy. It is affordable and always there for me.
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