Hanover Lloyd’s Company Insurance Review & Ratings (2024)

Discover the comprehensive coverage options, competitive rates, and excellent customer service offered by Hanover Lloyd's Company Insurance. Read real user ratings and reviews for overall satisfaction, claims, cost, billing, and service. With an A.M. Best rating of A and an S&P rating of A, Hanover Lloyd's Company Insurance is a trusted and reputable choice.

UPDATED: Sep 24, 2024Fact Checked

Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

Jimmy McMillan

Licensed Insurance Agent

Jimmy McMillan is an entrepreneur and the founder of HeartLifeInsurance.com, an independent life insurance brokerage. His company specializes in life insurance for people with heart problems. He knows personally how difficult it is to secure health and life insurance after a heart attack. Jimmy is a licensed insurance agent from coast to coast who has been featured on ValientCEO and the podcast...

Licensed Insurance Agent

UPDATED: Sep 24, 2024

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Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 24, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 24, 2024Fact Checked
3.8
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Hanover Lloyd’s Company Insurance

Average Monthly Rate For Good Drivers

$93

A.M. Best Rating:

A+

Complaint Level:

Low

Pros

  • Extensive history dating back to 1852.
  • Diverse range of insurance products offered.
  • Strong emphasis on customer service and innovation.
  • Competitive rates and various discounts available.

Cons

  • Possible issues with the claims process noted by some customers.
  • Website navigation difficulties reported by certain users.

In conclusion, Hanover Lloyd’s Company Insurance is an excellent choice for anyone looking for high-quality, cost-effective car insurance. With over 165 years of experience, a wide range of coverage options and discounts, and a commitment to providing top-notch customer service, this top-rated insurance provider has earned a reputation as one of the best in the industry.

While acknowledging the competition within the insurance landscape, Hanover Lloyd’s Company Insurance distinguishes itself through its extensive history, commitment to customer service, and an array of discounts designed to reward safe driving and loyalty.

Hanover Lloyd’s Company Insurance stands as a stalwart in the insurance sector, offering a blend of tradition, innovation, and customer-centric services, solidifying its position as a trusted choice for those seeking quality insurance coverage tailored to their needs.

What You Should Know About The Hanover Insurance Group

Welcome to our comprehensive guide on Hanover Lloyd’s Company Insurance. In this article, we will delve into the key aspects of Hanover Lloyd’s Company Insurance, including its coverage options, customer satisfaction ratings, and financial stability. Discover why Hanover Lloyd’s Company Insurance is a trusted and reputable choice for car insurance.

  • Over 165 years of experience in the insurance industry.
  • A+ rating from A.M. Best, indicating financial stability and strong performance.
  • Wide range of coverage options and discounts available to customers.

In addition, we will furnish you with valuable perspectives from genuine user reviews. To guarantee you secure the most favorable rates, be sure to input your ZIP code and compare quotes from the leading insurance providers in your vicinity. Take the first step towards protecting your car and your finances by finding the right insurance coverage at the right price.

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Hanover Lloyd’s Company Insurance History and Mission

Hanover Lloyd’s Company Insurance was founded in 1852 in New York City, with a mission to provide innovative insurance solutions that help customers manage risk and protect their assets.  Hanover Lloyd’s Company Insurance has a long and storied history that dates back to 1852, when it was founded in New York City.

Originally known as The Hanover Fire Insurance Company, the company initially provided fire insurance to customers in New York City and the surrounding areas. Over the years, the company expanded its offerings to include a range of insurance products and services, including car insurance.

Today, Hanover Lloyd’s Company Insurance is a leading provider of car insurance and other insurance products across the United States. The company’s mission is to provide innovative insurance solutions that help customers manage risk and protect their assets.

Hanover Lloyd’s Company Insurance is committed to providing high-quality, affordable insurance products and services that meet the unique needs of each customer. In pursuit of this mission, Hanover Lloyd’s Company Insurance focuses on several core values, including integrity, respect, accountability, and customer focus.

The company believes in building strong, long-term relationships with its customers, and is committed to delivering personalized service and support to each and every customer. Hanover Lloyd’s Company Insurance also places a strong emphasis on innovation and technology, investing in cutting-edge tools and systems that help the company deliver better, faster, and more effective insurance solutions.

This commitment to innovation has helped the company stay ahead of the curve in a rapidly changing insurance industry, and has earned it a reputation as a leader in the field.

The Hanover Insurance Group Insurance Coverage Options

Hanover Lloyd’s Company Insurance offers a comprehensive range of insurance products and services, including car insurance. Their car insurance policies provide coverage for a variety of situations and can be tailored to meet the specific needs of each individual customer. Here is an overview of the car insurance products and services offered by Hanover Lloyd’s Company Insurance:

  • Liability coverage: This type of coverage is required by law in most states and helps cover the costs of damage or injury you may cause to other people or their property while driving.
  • Collision coverage: This coverage helps pay for damages to your vehicle if it is involved in a collision with another car or object, regardless of who is at fault.
  • Comprehensive coverage: This coverage helps pay for damages to your vehicle from non-collision events such as theft, vandalism, or natural disasters.
  • Personal injury protection: This coverage provides medical and other expenses for you and your passengers if you are injured in a car accident, regardless of who is at fault.
  • Uninsured/underinsured motorist coverage: This coverage helps protect you if you are in an accident with a driver who doesn’t have insurance or doesn’t have enough insurance to cover the damages.

In addition to car insurance, Hanover Lloyd’s Company Insurance also offers a range of other insurance products and services, including homeowners insurance, renters insurance, umbrella insurance, and business insurance.

The company provides policies for both personal and commercial customers, and is committed to providing personalized service and support to help customers find the right insurance solutions for their needs.

In what states is Hanover Lloyd’s Company Insurance offered?

Hanover Lloyd’s Company Insurance offers car insurance in several states across the United States. While the availability of their products and services may vary by state, they generally offer coverage in the following states:

  • Connecticut
  • Georgia
  • Illinois
  • Indiana
  • Maine
  • Massachusetts
  • Michigan
  • New Hampshire
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island
  • Vermont
  • Virginia

Read more: New York Car Insurance Discounts

It’s a good idea for customers to speak with a representative or visit the company’s website to confirm the availability of Hanover Lloyd’s Company Insurance in their specific state and to learn more about the coverage options and features that are available to them.

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The Hanover Insurance Group Insurance Rates Breakdown

The cost of car insurance from Hanover Lloyd’s Company Insurance can vary depending on a number of factors, including the type of coverage selected, the driver’s age, driving history, and the type of vehicle being insured.

Additionally, the cost can vary by state, so it’s important to get a personalized quote to determine how much car insurance from Hanover Lloyd’s Company Insurance will cost for your specific situation. However, Hanover Lloyd’s Company Insurance is known for offering competitive rates and working with customers to find policies that fit their budget.

  • Age: Younger drivers often face higher insurance rates due to their perceived higher risk. Rates tend to decrease as drivers get older and gain more experience, typically until they reach a certain age (often around 25-30), after which rates might stabilize or slightly increase.
  • Gender: Historically, males have been considered higher risk drivers, leading to potentially higher insurance rates compared to females. However, in recent years, some regions have moved away from gender-based pricing.
  • Driving Record: A clean driving record usually results in lower insurance rates. Accidents, traffic violations, and other infractions can lead to increased premiums.
  • Vehicle Type: The type of car being insured, its value, safety features, and likelihood of theft or damage also impact insurance rates.
  • Location: Insurance rates can vary based on where you live due to factors like population density, crime rates, and local traffic patterns.

They offer a range of discounts, as discussed previously, which can help customers save money on their car insurance premiums. Additionally, they provide personalized service and support to help customers find the right insurance solutions for their needs, which can help ensure that customers are only paying for the coverage they need.

To get a personalized quote from Hanover Lloyd’s Company Insurance, customers can contact a local agent or visit the company’s website to request a quote online. The quote process typically involves providing basic information about the driver and the vehicle being insured, as well as selecting the desired level of coverage.

The Hanover Insurance Group Discounts Available

Hanover Lloyd’s Company Insurance offers a range of discounts to help customers save on their car insurance premiums. These discounts are designed to reward safe driving habits, loyalty, and other behaviors that can help reduce the risk of accidents and insurance claims. Here is an overview of some of the discounts available:

  • Safe driver discount: Customers who have a clean driving record and haven’t had any accidents or traffic violations in a certain period of time may be eligible for a safe driver discount.
  • Multi-car discount: Customers who insure more than one vehicle with Hanover Lloyd’s Company Insurance may be eligible for a multi-car discount.
  • Good student discount: Full-time students who maintain a certain grade point average may be eligible for a good student discount.
  • Homeowners discount: Customers who own a home may be eligible for a discount on their car insurance premiums.
  • Anti-theft device discount: Customers who install anti-theft devices on their vehicles may be eligible for a discount.
  • Defensive driving course discount: Customers who complete an approved defensive driving course may be eligible for a discount on their car insurance premiums.
  • Accident forgiveness: Hanover Lloyd’s Company Insurance offers accident forgiveness to customers who have been with the company for a certain period of time and have a clean driving record. This means that the first accident they are involved in may not result in a rate increase.

These are just a few of the discounts available from Hanover Lloyd’s Company Insurance. The exact discounts available and the amount of savings vary by state and policy, so it’s important to speak with a representative to determine which discounts may apply to your specific situation.

Overall, the discounts offered by Hanover Lloyd’s Company Insurance can help customers save money on their car insurance premiums and encourage safe driving habits.

Hanover Lloyd’s Company Insurance Effortless Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

When it comes to filing a claim with Hanover Lloyd’s Company Insurance, customers have multiple convenient options at their disposal. The company offers a user-friendly online claims portal, allowing policyholders to submit claims electronically from the comfort of their own homes.

For those who prefer a more personal touch, claims can also be filed over the phone with the assistance of a knowledgeable representative. Additionally, Hanover Lloyd’s Company Insurance provides a mobile app that streamlines the claims process, offering a seamless and efficient way to report and manage claims on the go.

Average Claim Processing Time

Hanover Lloyd’s Company Insurance is committed to providing efficient claim processing services. While the exact processing time may vary depending on the nature and complexity of the claim, the company strives to handle claims promptly and professionally. Policyholders can expect a timely response and updates throughout the claims process to ensure a smooth experience during a challenging time.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is an essential aspect of evaluating an insurance company’s claims process. Hanover Lloyd’s Company Insurance has received positive reviews from customers regarding their claim resolutions and payouts.

Policyholders have expressed satisfaction with the company’s ability to fairly and efficiently handle claims, leading to timely payouts that help them recover from unforeseen incidents. This positive feedback is a testament to Hanover Lloyd’s commitment to providing excellent customer service in the claims department.

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Unveiling Cutting-Edge Digital and Technological Features by Hanover Lloyd’s Company Insurance

Mobile App Features and Functionality

Hanover Lloyd’s Company Insurance offers a robust mobile app with a wide range of features and functionalities. Policyholders can use the app to manage their policies, access important documents, make payments, and report and track claims. The intuitive interface and user-friendly design make it easy for customers to navigate and utilize these features, enhancing their overall insurance experience.

Online Account Management Capabilities

For customers who prefer to manage their insurance policies online, Hanover Lloyd’s Company Insurance provides a comprehensive online account management system.

Policyholders can log in to their accounts from any device with internet access to view policy details, make updates, and track their coverage. This digital platform empowers customers to have more control over their insurance needs, ensuring convenience and accessibility.

Digital Tools and Resources

Hanover Lloyd’s Company Insurance is dedicated to equipping its customers with valuable digital tools and resources to make informed insurance decisions.

Through their website and online resources, policyholders can access educational materials, FAQs, and tools like coverage calculators to better understand their insurance options.  These digital assets empower customers to make informed choices and maximize the benefits of their insurance policies.

How The Hanover Insurance Group Ranks Among Providers

Hanover Lloyd’s Company Insurance faces formidable rivals that offer diverse coverage, innovative solutions, and personalized services. Among its primary competitors are industry giants known for their extensive reach, technological advancements, and customer-centric approaches. Some of its main competitors include:

  • State Farm: Known for its extensive agent network, State Farm offers a wide range of insurance products, including car, home, and life insurance. It’s recognized for its personalized service and diverse coverage options.
  • Geico: Renowned for its direct-to-consumer model and competitive pricing, Geico is a major competitor. It focuses on offering affordable rates and user-friendly digital services for car insurance.
  • Progressive: A pioneer in online insurance sales, Progressive emphasizes technology-driven solutions, providing customers with a variety of coverage options and discounts.
  • Allstate: With a strong presence in the market, Allstate offers diverse insurance options and focuses on customer service and innovative features, such as their Drivewise program for safe driving discounts.
  • Liberty Mutual: Known for its customizable policies and comprehensive coverage options, Liberty Mutual caters to various insurance needs, including auto, home, and specialty insurance.

These competitors often differentiate themselves through pricing strategies, coverage options, technological innovations, customer service, and marketing approaches. Each company has its unique strengths and target markets, contributing to a competitive landscape within the insurance industry.

What are customers saying about Hanover Lloyd’s Company Insurance?

Overall, Hanover Lloyd’s Company Insurance has received positive reviews from customers for its reliable insurance products and services, competitive pricing, and excellent customer support. Some customers have noted that the claims process can be slow at times, and that the company’s website can be difficult to navigate.

However, these minor issues are outweighed by the company’s many strengths, including its financial stability, comprehensive coverage options, and wide range of discounts.

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Frequently Asked Questions

Is Hanover Lloyd’s Company Insurance a reliable and cost-effective car insurance company?

Yes, Hanover Lloyd’s Company Insurance is a reliable and cost-effective car insurance company. The company has a long-standing reputation for excellence and is committed to providing high-quality, affordable insurance products and services that meet the unique needs of each customer.

 

Hanover Lloyd’s Company Insurance is a popular choice among drivers across the country. However, it is always a good idea to compare quotes from multiple insurance companies to find the best coverage at the best price for your specific needs.

Who is Laura Walker?

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She worked in the family insurance business for 10 years as a licensed agent focusing on personal lines insurance. She now uses her insurance background to help educate consumers and help them make informed decisions about insurance.

Who is Chris Tepedino?

Chris Tepedino is a feature writer that has written extensively about home, life, and car insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features.

What is the Hanover Lloyd’s Company Insurance S&P rating?

The Hanover Lloyd’s Company Insurance S&P rating is A. S&P Global Ratings is a credit rating agency that provides independent opinions about the creditworthiness of companies and their ability to meet financial obligations.

What is the Hanover Lloyd’s Company Insurance A.M. Best rating?

The Hanover Lloyd’s Company Insurance A.M. Best rating is A. A.M. Best is a credit rating agency that focuses on the insurance industry, and their ratings are widely used by consumers, investors, and insurance professionals to evaluate the financial strength and stability of insurance companie

What products and services does Hanover Lloyd’s Company Insurance offer?

Hanover Lloyd’s Company Insurance offers a comprehensive range of insurance products and services, including car insurance, homeowners insurance, renters insurance, umbrella insurance, and business insurance. The company provides policies for both personal and commercial customers and is committed to providing personalized service and support.

What is Hanover Lloyd’s Company Insurance’s history?

Hanover Lloyd’s Company Insurance has a long and storied history that dates back to 1852, when it was founded in New York City. Originally known as The Hanover Fire Insurance Company, the company initially provided fire insurance to customers in New York City and the surrounding areas.

 

Over the years, the company expanded its offerings to include a range of insurance products and services, including car insurance. Today, Hanover Lloyd’s Company Insurance is a leading provider of car insurance and other insurance products across the United States.

What is Hanover Lloyd’s Company Insurance?

Hanover Lloyd’s Company Insurance is a car insurance company that offers a range of high-quality insurance products and services. The company has been providing reliable insurance solutions for over 165 years and is committed to helping customers protect their cars and their finances through comprehensive and cost-effective insurance solutions.

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Jeff Root

Licensed Insurance Agent

Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

Licensed Insurance Agent

Jimmy McMillan

Licensed Insurance Agent

Jimmy McMillan is an entrepreneur and the founder of HeartLifeInsurance.com, an independent life insurance brokerage. His company specializes in life insurance for people with heart problems. He knows personally how difficult it is to secure health and life insurance after a heart attack. Jimmy is a licensed insurance agent from coast to coast who has been featured on ValientCEO and the podcast...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for The Hanover Insurance Group

3.80 (270 reviews)
1
August 23, 2023

mtcory

Slow and poor service.

Our truck was in a head on accident 26 days ago. Hanover was very slow to respond and at one point we went 6 days with no calls. They eventually decided to total our truck and came back with 4 "comps", 2 had duel rear wheels and not a 4X4. Ours has 2 rear wheels and is a 4X4. One "comp" was a stretch cab and not a full 4 door like ours. The other one had higher miles and was in average condition. I finally got them to agree to the $17,000 repair...
Our truck was in a head on accident 26 days ago. Hanover was very slow to respond and at one point we went 6 days with no calls. They eventually decided to total our truck and came back with 4 "comps", 2 had duel rear wheels and not a 4X4. Ours has 2 rear wheels and is a 4X4. One "comp" was a stretch cab and not a full 4 door like ours. The other one had higher miles and was in average condition. I finally got them to agree to the $17,000 repairs when our truck is valued at $30,000(2 actual comps that I found on eBay). My 30 days car rental will have long expired before I see one red cent from this company to fix my truck. See attached photos. The red truck is mine, the white one is their best "comp" valued at $20,000.
1
August 1, 2023

Lpetrey

Lazy and poorly run

I had the worst experience I’ve ever had with an insurance company with Hanover. Someone reported an accident to Hanover without my knowledge. They apparently got my information through my plates because the only information they supplied was a picture of my vehicle. I told Hanover I had no knowledge of any accident and was involved in no accident. I further supplied them with details to show the impossibility of the alleged incident. They said...
I had the worst experience I’ve ever had with an insurance company with Hanover. Someone reported an accident to Hanover without my knowledge. They apparently got my information through my plates because the only information they supplied was a picture of my vehicle. I told Hanover I had no knowledge of any accident and was involved in no accident. I further supplied them with details to show the impossibility of the alleged incident. They said I had no proof of innocence so the accuser was getting a payout, but that neither driver was ruled at fault. I later found out that they had put me at fault! I have no at fault incidents on my record in my 15 years driving except this. I’m looking into my options fighting it over them. The second thing that really irritated me with them was the unprofessionalism of the agent handling the case. It may be reflective of only him and not the company, but he was highly unprofessional in the way he spoke to me. If I hadn’t known better, I would’ve thought I was the accuser and not the insured! I was very calm and neutral toned with him intentionally and he would speak with sarcasm, as if he knew me and had a personal issue with me. I’m sure I have never met the man but I was left very confused after every interaction. A truly wild experience!
2
August 30, 2021

Adik

Bad customer Seevce

08/292021 I requested to have road assistance. It take me be with agent 1 hour on the phone and not completed the service to towing my car 2 miles to the shop. Representative told me she try reach 11 companies and no of them give a respond. which is not true, I called by self to Lakeside Towing company and dispatcher [REDACTED NAME] said: Representative of Citizen company waiting for approval from supervisor. I'm so upset with service becaus...
08/292021 I requested to have road assistance. It take me be with agent 1 hour on the phone and not completed the service to towing my car 2 miles to the shop. Representative told me she try reach 11 companies and no of them give a respond. which is not true, I called by self to Lakeside Towing company and dispatcher [REDACTED NAME] said: Representative of Citizen company waiting for approval from supervisor. I'm so upset with service because Representative hold me on phone for 1 hour and didn't tell me she is waiting for approval from supervisor to make a payment. I paid by my self to LakeSide Towing company and in 20 minutes got service.
5
December 22, 2020

Charlton_insurance

Auto and home Insurance purchase

Insurance request was handled with professional from [REDACTED NAME] who answered all of my questions and made the transition go smoothly and efficiently
5
December 21, 2020

David_1688

Great company, great services.

Very good service, easy to deal with and respectful. I don't have any claim in Auto Insurance, but my home owner Insurance gave me very good impression.
5
December 19, 2020

Chuck_Truza_

Fast, Professional Service

I have had a claim and was amazed at the service in getting it handled. I had a fender bender at 11 AM and by 2 PM I had dropped the car off at the dealership repair shop and all the details were taken care of. Can't beat that for service.
4
December 17, 2020

ccstangle

Happy with auto insurance policy

Have used auto claims service and roadside assistance. Both have worked well and prices are good in my area.
5
December 15, 2020

Oldgoldwinger

When all prices were in, I went with Hanover Ins. Group .

I was checking the prices for house and car insurance which I do every two years, to make sure the prices I was paying were in line. I thought the company that I had been with for 25+ had gotten very high. I took my current present policies, so everyone would price me with the same level of insurance protection. When a companies gave me their Quotes Hanover Insurance came in the lowest.
5
December 15, 2020

JacksonDad

Great Customer Service

My son totaled his car (he was fine) and the whole matter was wrapped up and taken care of in less than 7 days.
5
December 15, 2020

14for14

Trustworthy

They’ve been there every time I’ve needed them. Excellent customer service experience so far. I had bought a hybrid vehicle & the wiring is almost like food to rodents & I couldn’t believe it and it happened again days later to the rental, also a hybrid. This all happened right when the first wave of the pandemic hit & my experience with all the parties, with the exception of the dealership, was wonderful
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