Liberty Insurance Corp Insurance Review & Ratings (2024)

Discover comprehensive insurance solutions for your peace of mind. Protect what matters most with liberty insurance's reliable coverage options. Get tailored policies that meet your unique needs and secure your future. Trust our experienced team to provide the protection you deserve. choose liberty insurance for a worry-free tomorrow.

UPDATED: Sep 13, 2024Fact Checked

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

Peyton Leonard

Published Author & Insurance Expert

Peyton Leonard is an insurance and finance writer living in Colorado Springs, CO. She is currently obtaining her Bachelor’s in English at Thomas Edison State University. Peyton is the author of “Lyme & Not the Fruit.” She also has experience writing for the business magazine, Productivity Intelligence Institute.

Published Author & Insurance Expert

UPDATED: Sep 13, 2024

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Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 13, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 13, 2024Fact Checked
4.0
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Liberty Insurance Corporation

Average Monthly Rate For Good Drivers

$174

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Extensive coverage options for various needs
  • Strong financial stability and reputation
  • Competitive rates and discounts
  • Robust customer service and support
  • User-friendly online tools and resources

Cons

  • Mixed customer reviews regarding claims processing
  • Policy restrictions and exclusions
  • Possible rate increases upon renewal
  • Limited availability in certain regions
  • Complexity in understanding policy terms and conditions

Liberty Insurance is a reputable car insurance provider that offers affordable, customizable coverage options to drivers in 17 states across the United States. The company’s mission is to provide high-quality insurance products and services that meet the unique needs of individual drivers.

Liberty Insurance offers a range of discounts and savings opportunities to help policyholders save money on their car insurance premiums, and the company’s customer service is widely praised by customers.

While some customers have had negative experiences with the claims process or feel that coverage options can be limited, overall, Liberty Insurance is a good option for drivers seeking affordable, personalized car insurance coverage.

If you need car insurance and live in one of the states where Liberty Insurance operates, you may want to consider getting a quote from the company to compare coverage and pricing options.

What You Should Know About Liberty Mutual Insurance

Welcome to our informative article on Liberty Insurance and how it can provide you with the reliable coverage you need. In this comprehensive guide, we will explore the key topics surrounding Liberty Insurance, including the range of insurance solutions they offer, the importance of tailored policies to meet individual needs, and the peace of mind that comes from choosing a trusted provider.

Whether you’re seeking auto, home, or life insurance, Liberty Insurance has you covered. To ensure you find the best rates available, we encourage you to take the next step and enter your zip code to compare rates from the top insurance providers in your area. Don’t miss out on the opportunity to protect what matters most.

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Liberty Insurance History and Mission

Liberty Corporation was founded in 1912 in Boston, Massachusetts, and has since grown into one of the largest car insurance providers in the United States. The company’s founder, Edward A. Hall, had a vision of providing affordable and reliable insurance to all drivers, regardless of their financial status or driving record.

Over the years, Liberty Corporation has expanded its offerings to include a wide range of insurance products and services, including car, home, and life insurance. The company has also expanded its geographic reach, offering coverage in many states across the country.

Despite this growth, Liberty Corporation has remained committed to its original mission of providing quality insurance products at a reasonable cost. The company prides itself on its customer service and works to ensure that every policyholder receives the attention and care they deserve.

In recent years, Liberty Corporation has also focused on embracing new technologies and innovations to better serve its customers. This includes the development of online account management tools and mobile apps that make it easier for customers to manage their policies and file claims.

Liberty Mutual Insurance Coverage Options

Liberty Group offers a range of car insurance products and services to drivers across the country. The company provides comprehensive coverage options to suit the needs of all types of drivers, regardless of their driving record or vehicle type.

Here is an overview of the main products and services that Liberty Group offers:

  • Liability insurance: This is the most basic form of car insurance, and it is required by law in most states. Liability insurance covers the cost of damage or injury that you cause to other people or their property while driving.
  • Collision insurance: This type of insurance covers the cost of damage to your vehicle if you are involved in an accident with another car or object, regardless of who is at fault.
  • Comprehensive insurance: Comprehensive insurance provides coverage for damage to your car that is caused by something other than an accident, such as theft, fire, or severe weather.
  • Personal injury protection: This coverage pays for medical expenses and lost wages if you or your passengers are injured in an accident, regardless of who is at fault.
  • Uninsured/Underinsured motorist coverage: This type of coverage protects if you are involved in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.

In addition to these core insurance products, Liberty Group also offers a range of optional add-ons that can provide additional protection and peace of mind. These include:

  • Roadside assistance: This service provides help if you break down or have a flat tire while on the road.
  • Rental reimbursement: If your car is damaged in an accident, this coverage will pay for a rental car while your vehicle is being repaired.
  • Customized equipment coverage: If you have customized or aftermarket equipment installed in your vehicle, this coverage will protect those items.
  • New car replacement: This coverage protects if your new car is totaled within the first year of ownership and will pay to replace it with a new one.

Areas Where Liberty Insurance is Available

Liberty Mutual Group is available in several states across the United States, offering car insurance to drivers in a range of locations. The company’s coverage area includes the following states:

  • Connecticut
  • Indiana
  • Kentucky
  • Maine
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • West Virginia
  • Wisconsin

The company has a strong presence in the Northeast and Midwest regions of the United States, with a growing footprint in other areas as well. Liberty Mutual Group is committed to providing quality coverage options and excellent customer service to drivers in all of the states where it operates. If you live in one of these states and need car insurance, Liberty Mutual Group may be a good option to consider.

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Liberty Mutual Insurance Rates Breakdown

The cost of Liberty Insurance products and services can vary depending on several factors. These factors include:

  • Driving record: Drivers with a clean driving record typically pay less for car insurance than those with a history of accidents or traffic violations.
  • Vehicle type: The type of vehicle you drive can also impact the cost of your insurance. Generally, more expensive or high-performance cars cost more to insure than economy cars or mid-range vehicles.
  • Coverage level: The level of coverage you choose will also impact the cost of your car insurance. Basic liability coverage is typically less expensive than comprehensive or collision coverage.
  • Location: Insurance rates can also vary based on the state where you live. Some states have higher minimum coverage requirements or more expensive insurance markets than others.

Liberty Mutual Insurance Discounts Available

The company also offers a range of discounts and savings opportunities that can help lower the cost of car insurance for eligible drivers. Some of the discounts offered by Liberty Insurance include:

  • Safe driver discount: If you have a clean driving record and no recent accidents, you may be eligible for a safe driver discount.
  • Multi-car discount: If you insure more than one car with Liberty Insurance, you may be eligible for a discount on your overall premium.
  • Homeowner discount: If you own a home, you may be eligible for a discount on your car insurance.
  • Student discount: If you are a student with good grades, you may be eligible for a discount on your car insurance.

Simplified Liberty Insurance Corp Insurance Claims Process: Quick and Easy

Ease of Filing a Claim

Liberty Insurance offers policyholders multiple convenient methods for filing insurance claims, ensuring a hassle-free experience. Whether you prefer the ease of online submission, the personal touch of a phone call, or the flexibility of mobile apps, Liberty Insurance provides you with various options to make the claims process as straightforward as possible.

Average Claim Processing Time

Liberty Insurance is known for its efficient and prompt claim processing. The company is dedicated to swiftly handling claims and providing policyholders with timely support during challenging situations. Quick claim processing helps alleviate financial burdens by ensuring that claims are addressed promptly and efficiently.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with Liberty Insurance has been predominantly positive. Many policyholders express satisfaction with the company’s fair and timely claim settlements. This underscores Liberty Insurance’s commitment to delivering comprehensive coverage and reliable support to its customers.

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Digital Advancements at Liberty Insurance Corp Insurance: Enhancing Your Coverage Experience

Mobile App Features and Functionality

Liberty Insurance offers a feature-rich mobile app designed to enhance the overall customer experience. The app provides convenient access to policy information, the ability to file claims, check claim statuses, and even locate nearby agents within the network. Its user-friendly interface and robust features make managing insurance on the go effortless.

Online Account Management Capabilities

Policyholders benefit from robust online account management capabilities with Liberty Insurance. The company’s online portal empowers customers to effortlessly manage their policies, review coverage details, make payments, and access important documents. This digital convenience simplifies the insurance process, ensuring policyholders have easy access to crucial information.

Digital Tools and Resources

Liberty Insurance equips its customers with valuable digital tools and resources, enhancing their insurance knowledge and decision-making. These resources include informative articles, educational materials, and interactive tools designed to help policyholders make informed choices about insurance.

Accessible through the company’s website, these digital assets further demonstrate Liberty Insurance’s commitment to customer empowerment.

How Liberty Mutual Insurance Ranks Among Providers

Liberty Mutual Insurance operates in a competitive landscape where several key players vie for market share. Understanding its competitors provides insight into the diverse options available within the insurance industry. Competitors of Liberty Mutual Insurance:

  • State Farm: Renowned for its extensive network of agents and diverse insurance offerings, State Farm competes strongly in the auto, home, and life insurance sectors. It emphasizes personalized service and a wide range of coverage options.
  • Allstate: Known for its innovative features like Claim Satisfaction Guarantee and Drivewise, Allstate focuses on technology-driven solutions and customer-centric services. It offers a variety of insurance products, including auto, home, and life.
  • Progressive: Recognized for its aggressive marketing campaigns and user-friendly online tools, Progressive stands out for its competitive auto insurance rates and unique offerings like Snapshot, a usage-based insurance program.
  • GEICO: Famous for its clever advertising and direct-to-consumer model, GEICO emphasizes affordability and simplicity in obtaining insurance. It offers a range of coverage options, particularly focusing on auto insurance.
  • Nationwide: Nationwide’s strength lies in its comprehensive coverage options across various insurance types, including auto, home, and life. It emphasizes customer service and has a wide network of agents.

Conclusion: In a competitive insurance landscape, Liberty Mutual faces stiff competition from industry giants like State Farm, Allstate, Progressive, GEICO, and Nationwide. Each competitor brings unique strengths to the table, catering to diverse customer needs and preferences. Understanding these competitors is crucial for consumers looking for the best insurance solutions.

Customer Reviews of Liberty Insurance

Customer reviews of Liberty Group are generally positive, with many policyholders praising the company for its competitive rates, personalized coverage options, and excellent customer service.

Some of the strengths of Liberty Group that customers frequently mention in reviews include:

  • Affordable rates: Many customers appreciate the company’s competitive rates and affordable coverage options, especially compared to other insurance providers.
  • Customizable coverage: Liberty Group allows policyholders to tailor their coverage to their specific needs and budget, with options for comprehensive, collision, liability, and other types of coverage.
  • Good customer service: Customers frequently mention the helpfulness and responsiveness of the Liberty Group customer service team, with many reviewers noting that representatives are knowledgeable and easy to work with.
  • Discounts and savings opportunities: Liberty Group offers a range of discounts and savings opportunities to help policyholders save money on their car insurance premiums.

While most customer reviews of Liberty Group are positive, there are some criticisms and areas for improvement mentioned as well. Some of the weaknesses or areas of concern that customers note in reviews include:

  • Claims process: Some customers have had negative experiences with the claims process, citing slow response times or difficulty getting claims approved.
  • Limited availability: Liberty Group is not available in all states, which can be a disadvantage for drivers in areas where the company does not operate.
  • Limited coverage options: Some customers note that Liberty Group coverage options can be somewhat limited compared to other insurance providers.

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Frequently Asked Questions

What is Liberty Insurance Corp, and what are its ratings?

Liberty Insurance Corp is a car insurance company that provides affordable coverage and excellent customer service. Its A.M. Best rating is A, and its S&P rating is A.

What are the products and services offered by Liberty Insurance?

Liberty Insurance offers car insurance products and services to drivers across the country. The company provides comprehensive coverage options to suit the needs of all types of drivers, regardless of their driving record or vehicle type.

What discounts are available with Liberty Insurance?

The company offers a range of discounts and savings opportunities that can help lower the cost of car insurance for eligible drivers. Some of the discounts offered by Liberty Insurance include safe driver, multi-policy, and multi-vehicle discounts.

Where is Liberty Insurance available?

Liberty Insurance is available in several states across the United States, including the Northeast and Midwest regions. The company’s coverage area includes states such as Arizona, Colorado, Connecticut, Indiana, and many more.

How do I get a quote from Liberty Insurance?

You can get a quote from Liberty Insurance by visiting their website and entering your ZIP code. You will be prompted to provide some basic information about yourself and your vehicle to receive a quote. You can also compare quotes from multiple insurance companies by using an online comparison tool.

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Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

Peyton Leonard

Published Author & Insurance Expert

Peyton Leonard is an insurance and finance writer living in Colorado Springs, CO. She is currently obtaining her Bachelor’s in English at Thomas Edison State University. Peyton is the author of “Lyme & Not the Fruit.” She also has experience writing for the business magazine, Productivity Intelligence Institute.

Published Author & Insurance Expert

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Liberty Mutual Insurance

3.95 (3,607 reviews)
1
March 10, 2024

Doug Bauman

Liberty Mutual Insurance review

After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that...
After being monitored by the Liberty Mutual “RightTrack” software for 90 days, I believe it’s seriously flawed! I had scores 89-95 the entire time, which equated to “Excellent” driving according to their definition. With no late driving and no fast acceleration events the entire 90 days, a few hard breaking events where drivers abruptly cut in front of me or a yellow light took it toll. What are you supposed to do, hit the drivers that cut you off or run a yellow lights? After the 90 day BS, I got a $40 saving off my annual premium. Whoopee! Do yourself a HUGE favor and look for auto insurance elsewhere! This “RightTrack” program is a BIG scam!
1
February 6, 2024

Ca_Issacs

Trash company

Absolutely no communication between the company, and I regardless of them having me give them 3 separate means to communicate with me. Trash company.
1
September 25, 2023

Mikem72262

Liberty is an over charging company

I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no wh...
I went to cancel my home and auto policies I have with Liberty cause I found other insurance companies have better rates for the same coverage. On both my policies the coverage is the same or better than I have now and the total cost is now going to be HALF of what I was paying with Liberty. When I called to cancel I was then told that Liberty charges a $150 charge to cancel my policy (no other company charges this that I have had). This is no where shown in the policy about this charge to cancel. JUST ANOTHER WAY LIBERTY IS SCREWING IT'S CUSTOMERS!!!! I would tell anybody looking for insurance to try other companies if you want a better price!!!! Customer service even will tell you the company has NEVER reduced it's prices.
1
September 12, 2023

Brian_B

Don't ever expect help if you need it.

My car was damaged (rear end) by someone with Liberty Mutual Insurance 108 days ago. I have continually left messages with the Liberty claims representative and can't even get a phone call back. I wouldn't recommend this company to anyone looking for any sort of customer service.
1
July 31, 2023

Jayden09_

NO SECOND CHANCES FOR LOYAL CUSTOMERS!!!

I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you t...
I wasn't able to pay my bill all at once so I called Liberty Mutual for more time. The woman I talked to told me that I would have 40 days to pay my balance and 2 weeks later I was sent a check for half of what I had paid. When I called to see why, the person I talked to said the woman had informed me of the wrong dates and that now to rewrite a policy I would have to pay for the whole year in advance. So when Liberty Mutuals employees give you the wrong information they punish you after being a loyal customer for 2 years. Most people can't afford to pay for a whole year of coverage right now.
1
June 16, 2023

Tucky

Paying my Auto Insurance in the rears?

I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't f...
I've been trying to find out HOW I BEGAN MY AUTO INSURANCE WITH Randy Watkins in Florence KY. I began a auto policy in 2021 . I recently found out that I have been paying a rearrange policy . I've found a better rate with a different company other than Liberty Mutual. I have as told by Randy Watkins that I got a better rate on auto insurance due to knowing a Guaranteed Rate sales person Myron Fears.im not sure How that worked. However, I can't figure out how I started a policy and now that I'm no longer going to be with Liberty Mutual and I told Randy that I wanted to stop my auto payment. That's when I was told that when I requested to stop that I find that I will owe Liberty Mutual a rearage of $90+! He said I elected the pay date. I'm certain that when. I signed up I paid money up front to start the policy. I've asked him to find the original payment and havent gotten an answer. Who do you know that pays insurance in the rears??
1
May 18, 2023

Zzzzzzz6969

Run away become they will cancel you

After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill ...
After 2 years of having car insurance with this is Company. Liberty Mutual had decided to cancel my insurance with them. Just because an animal had gotten in my way of driving on the highway and unfortunately hit the animal. I don't understand why they had cancel my policy when the accident happened about 2 years ago. I don't recommend liberty Mutual at all for they will cancel you for no good reason and not giving a good reason. I payed my bill on time and my deduction for the accident. I did my share of the game. They don't play nice at all. They play people. Run!
2
April 20, 2023

NG1989

Appraisers short change customers

Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appra...
Beware of malpractice with this company. I had damage from another vehicle and took it to a certified body shop. Liberty mutual appraiser was a total pain to negotiate with. He essentially only approve 25% of the repairs necessary to retain my manufacturer warranty on a brand new vehicle. If you are looking for solid coverage of a nice car, maybe think twice because this insurance will short change you and they don’t care about customers. Appraiser I had was unreasonable. I’m filing a complaint with the state.
1
March 28, 2023

M__Atif

Terrible Company when it comes to honor their liability

Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and sa...
Terrible company when it comes to honor their liability for other automobilists. Their driver crossed right light, destroyed my vehicle and liberty mutual denied my claim. First, for months they did not respond our emails. Than I called and their agent [REDACTED NAME] Bechard asked me to email her the details of the accident. another two months passed and again, no response from her. I called again and she was like, let me check your email and said, your claim is denied. She decided in few seconds after checking my email. In fact she never read my emails, just wanted to give me false hope. They could do investigation, they could read my emails, they could go through pictures but hey had already decided to deny my claim. They knew that I do not have a camera in my car or any witness. I am an Uber driver, I lost my car, and my job because of this accident. I had to borrow money from friends to purchase another car and I still owe money. Just because I cannot prove it, does not mean it did not happened. I could not do anything so just writing this review.
1
March 20, 2023

pstringer818_gmail_com

WARNING!

WARNING!!!! FIND ANOTHER INSURANCE COMPANY! Will gladly take your money but after 30+ years when we needed them, it has been a nightmare!!!!
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