Progressive Insurance Review & Ratings (2025)

Progressive Insurance is a well-known car insurance company that offers a variety of coverage options and discounts to help customers save money on their premiums. The company was founded in 1937 and has since grown to become one of the largest car insurance providers in the United States. Progressive Insurance offers a range of coverage options, including liability, collision, and comprehensive coverage. They also offer additional coverage options like roadside assistance, rental car reimbursement, and gap insurance. The cost of their services varies depending on your location, driving history, and the coverage options you select. Progressive Insurance is available in all 50 states and offers a range of discounts to help customers save money on their premiums. These discounts include safe driver discounts, multi-vehicle discounts, bundling discounts, and good student discounts. While Progressive Insurance has generally positive customer reviews, there have been some complaints about their claims processing and coverage options. However, many customers are satisfied with the company’s competitive pricing and easy-to-use online tools.

What You Should Know About Progressive Insurance

Welcome to our comprehensive article on Progressive Insurance and the key topics surrounding it. In this informative piece, we’ll delve into the history and mission of Progressive Insurance, their coverage options, cost breakdown, states where they provide insurance, available discounts, and customer reviews.

• Has an A+ rating by AM Best and AA rating by S&P and Fitch.
• Available in all 50 states.
• Offers safe driver, multi-vehicle, bundling, and good student discounts.

Whether you’re looking for liability, collision, or comprehensive coverage, we’ve got you covered. To ensure you find the best rates and coverage options for your needs, enter your ZIP code now and compare quotes from top insurance providers. Don’t miss out on the opportunity to save and make the right coverage choices for your peace of mind.

The History and Mission of Progressive Insurance

Progressive Insurance was founded in 1937 by Joseph Lewis and Jack Green as Progressive Mutual Insurance Company. The company’s mission was to provide affordable insurance to vehicle owners. From its humble beginnings, the company has grown to become one of the largest car insurance companies in the United States.

Over the years, Progressive Insurance has become known for its innovative and customer-focused approach to insurance. In 1992, the company introduced its first usage-based insurance program, which rewarded safe driving habits with lower premiums. This program, which is now known as Snapshot, has become a popular option for customers who want to save money on their car insurance.

Today, Progressive Insurance is still committed to their mission of providing affordable and comprehensive car insurance to customers across the United States. They continue to innovate and offer new products and services to meet the changing needs of their customers.

Progressive Insurance Coverage Options

Progressive Insurance offers a range of coverage options for customers, including:

• Liability coverage: Liability coverage is mandatory in most states and covers damages or injuries that you may cause to others in an accident.
• Collision coverage: Collision coverage pays for damages to your vehicle if you are involved in a collision with another vehicle or object.
• Comprehensive coverage: Comprehensive coverage protects your vehicle from damages that are not caused by a collision, such as theft, vandalism, or natural disasters.
• Personal injury protection: Personal injury protection (PIP) covers medical expenses and lost wages for you and your passengers if you are injured in an accident.
• Uninsured/Underinsured motorist coverage: Uninsured/underinsured motorist coverage provides protection if you are involved in an accident with a driver who does not have insurance or does not have enough insurance to cover the damages.
• Roadside assistance: Roadside assistance provides 24/7 emergency assistance if your vehicle breaks down or if you need a tow.
• Rental car reimbursement: Rental car reimbursement covers the cost of a rental car if your vehicle is in the shop for repairs after an accident.
• Pet injury coverage: Pet injury coverage provides coverage for vet bills if your pet is injured in an accident while riding in your vehicle.

States Where Progressive Insurance Is Provided

Progressive Insurance is one of the largest car insurance providers in the United States and offers coverage in all 50 states. Here are some of the major states where Progressive Insurance is provided:

• California
• Florida
• Texas
• New York
• Ohio
• Illinois
• Pennsylvania
• Michigan
• Georgia
• North Carolina

While Progressive Insurance is available in all 50 states, the coverage options and pricing may vary depending on your location. Here are the eight steps to find the states where Progressive Insurance is provided:

• 1. Go to the Progressive Insurance website.
  2. On the homepage, click on the “Get a Quote” button at the top of the page.
  3. Enter your ZIP code and click “Quote.”
  4. On the next page, you will be prompted to enter information about yourself and your vehicle. Fill out the form and click “Continue.”
  5. On the next page, you will see a summary of your coverage options and pricing. Scroll down to the “Coverage Details” section.
  6. Under “State Minimum Coverage,” you will see a drop-down menu that lists all 50 states. This indicates that Progressive Insurance is available in all 50 states.
  7. If you want to see the specific coverage options and pricing for your state, click on the “Change” button next to the state name and select your state from the list.
  8. Once you have selected your state, you will be able to see the specific coverage options and pricing for that state.

Progressive Insurance Rates Breakdown

The cost of Progressive Insurance varies depending on a number of factors, including the type of coverage you select, your driving record, your location, and the make and model of your vehicle. Here are some general factors that can affect the cost of Progressive Insurance:

• Age and driving record: Young drivers and those with a poor driving record can expect to pay higher premiums, making it important to explore options for the best car insurance for young adults.
• Location: The cost of insurance can vary depending on where you live. Urban areas may have higher rates due to higher rates of accidents and theft.
• Type of vehicle: Expensive vehicles or those that are more likely to be stolen can result in higher premiums.
• Coverage options: The more coverage options you select, the higher your premium will be.
• Deductible: Increasing your deductible can lower your monthly premium, but it will also mean you pay more out-of-pocket in the event of an accident.
• Discounts: Progressive Insurance offers a range of discounts that can help lower your premium, including safe driver discounts, multi-vehicle discounts, and bundling discounts for multiple policies.

Progressive Insurance Discounts Available

Progressive Insurance offers a range of discounts that can help lower your premium. Here are some of the discounts available through Progressive Insurance:

• Safe driver discounts: If you have a clean driving record, you may be eligible for a safe driver discount. This discount can vary depending on your location and driving history.
• Multi-vehicle discounts: If you insure more than one vehicle with Progressive Insurance, you may be eligible for a multi-vehicle discount. This can help you save money on your car insurance premiums.
• Bundling discounts: If you have multiple insurance policies with Progressive Insurance, such as car insurance and home insurance, you may be eligible for a bundling discount.
• Snapshot program: Progressive Insurance offers a usage-based insurance program called Snapshot. This program tracks your driving habits and can offer discounts based on your safe driving behavior.
• Good student discounts: If you are a student with good grades, you may be eligible for a good student discount. This can help you save money on your car insurance premiums.
• Homeowner discounts: If you own a home, you may be eligible for a homeowner discount on your car insurance premiums.
• Continuous insurance discounts: If you have been continuously insured with another car insurance company and switch to Progressive Insurance, you may be eligible for a discount.

Progressive Insurance Claims Procedure

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Progressive Insurance offers multiple convenient channels for filing insurance claims. Customers can file claims through their user-friendly online portal, over the phone with the assistance of their customer support team, or even via their mobile app. This versatility allows policyholders to choose the method that suits them best, making the claims process more accessible and efficient.

Average Claim Processing Time

The efficiency of claim processing is a crucial aspect of any insurance company. Progressive Insurance is known for its prompt handling of claims. While specific processing times can vary depending on the complexity of the claim, the company’s commitment to expeditious resolutions is reflected in their track record of providing timely payouts to policyholders.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance. Progressive Insurance generally receives positive reviews for its claim resolutions and payouts. Many policyholders appreciate the company’s transparency and responsiveness during the claims process. However, as with any insurer, there may be occasional disputes or less favorable experiences. Overall, customer feedback suggests that Progressive strives to meet its commitment to policyholders.

Progressive Insurance’s Digital Advancements

Mobile App Features and Functionality

Progressive Insurance offers a feature-rich mobile app that empowers policyholders to manage their insurance conveniently. The app provides functions such as policy management, claims filing, digital ID cards, and even the option to access the Snapshot program. Policyholders can easily review their coverage, pay premiums, and monitor their driving habits to potentially earn discounts.

Online Account Management Capabilities

Progressive’s online account management system is a user-friendly platform designed to provide policyholders with easy access to their insurance information. Customers can log in to their accounts to view policy details, track claims, and make payments. The online portal streamlines the insurance management process, allowing policyholders to stay informed and in control of their coverage.

How Progressive Insurance Ranks Among Providers

Progressive Insurance holds a strong competitive position in the insurance market, backed by financial stability, nationwide coverage, and innovative offerings. While customer feedback is generally positive, addressing concerns in claims processing and coverage options will be crucial for sustaining and enhancing its competitive edge. Competitors:

• Geico: Geico is a major competitor known for its widespread advertising and competitive pricing. It also offers a variety of discounts and has a strong online presence.
• Allstate: Allstate is another key player with a diverse range of insurance products. It emphasizes personalized service and has a robust network of agents.
• State Farm: State Farm, one of the largest insurers, is recognized for its extensive agent network and comprehensive coverage options.

Customer Reviews of Progressive Insurance

When it comes to customer reviews of Progressive Insurance, the company has generally positive ratings. Here is an overview of customer reviews of the company:

Strengths:

• Competitive pricing: Many customers report that Progressive Insurance offers competitive pricing for their coverage options.
• Easy online tools: Progressive Insurance has a user-friendly website and mobile app that make it easy to manage your policy and file claims online.
• Good customer service: Progressive Insurance has received high marks for their customer service, with many customers reporting positive experiences with their agents.

Weaknesses:

• Claims processing: Some customers have reported difficulty with the claims process, including delays and unsatisfactory settlements.
• Payment processing: A few customers have reported issues with their payment processing, including unexpected fees and billing errors.
• Coverage options: While Progressive Insurance offers a wide range of coverage options, some customers have reported that their policy did not cover certain types of damage or accidents.