USF&G Insurance Review & Ratings (2024)

USF&G Insurance is a highly trusted car insurance company with a rich history and unwavering dedication to customer satisfaction. They provide a wide range of comprehensive coverage options to meet various needs. With competitive rates and a strong focus on delivering exceptional service, USF&G Insurance ensures that customers receive the protection they need with the peace of mind they deserve.

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Jeff Root

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Jeff is a well-known speaker and expert in life insurance and financial planning. He has spoken at top insurance conferences around the U.S., including the InsuranceNewsNet Super Conference, the 8% Nation Insurance Wealth Conference, and the Digital Life Insurance Agent Mastermind. He has been featured and quoted in Nerdwallet, Bloomberg, Forbes, U.S. News & Money, USA Today, and other leading...

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Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

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UPDATED: Oct 6, 2023

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Company Details
Address: 100 Light St
City: Baltimore
State: MD
ZIP Code: 21202
Phone Number: 410-547-3194
Year Founded: 1896
AM Best Rating: A3
Company Rating 1 (1 review)

Discover a comprehensive review of USF&G Insurance, a reputable car insurance company. Dive into its extensive history, strong commitment to customer satisfaction, wide range of coverage options, and competitive rates. USF&G Insurance prioritizes exceptional service, providing a reliable and fulfilling insurance experience. Experience peace of mind and protect your assets with their trusted coverage.

Find reliable claims handling, affordable premiums, and top-notch customer support in one place. Compare quotes from leading insurance providers by entering your zip code. Your ideal coverage is just a few clicks away, ensuring peace of mind and financial protection. Start comparing rates now and secure the best insurance option for your needs.

USF&G Insurance History and Mission

USF&G Insurance, also known as United States Fidelity and Guaranty Company, was founded in 1896 in Baltimore, Maryland. The company was established with the mission of providing reliable insurance products and services to customers.

Over the years, USF&G Insurance has built a reputation for excellence and has become a trusted name in the insurance industry. The company has been recognized for its outstanding customer service, financial strength, and commitment to innovation.

In 1998, USF&G Insurance was acquired by St. Paul Companies, Inc. and merged with the company’s existing insurance operations to form St. Paul USF&G. The merged company became one of the largest property and casualty insurers in the United States.

Today, USF&G Insurance continues to operate under the St. Paul brand as a subsidiary of Travelers, one of the largest insurance companies in the world. The company’s mission remains focused on providing reliable insurance products and services to customers while maintaining a strong commitment to customer satisfaction.

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Products and Services That USF&G Insurance Offers

USF&G Insurance, now a subsidiary of Travelers, offers a wide range of insurance products and services, including:

  • Car insurance: USF&G Insurance provides car insurance coverage that includes liability, collision, comprehensive, and personal injury protection. The company also offers additional coverage options such as roadside assistance, rental car reimbursement, and gap insurance.
  • Homeowners insurance: USF&G Insurance offers homeowners insurance coverage that includes protection for the physical structure of the home, personal property, liability, and additional living expenses in case of a covered loss.
  • Business insurance: USF&G Insurance provides a variety of business insurance products and services that cover different types of businesses, including general liability, property, workers’ compensation, commercial auto, and professional liability insurance.
  • Personal insurance: USF&G Insurance offers personal insurance products such as boat insurance, personal umbrella insurance, and identity theft protection.
  • Flood insurance: USF&G Insurance also provides flood insurance coverage through the National Flood Insurance Program.

Coverage Cost From USF&G Insurance

The cost of USF&G Insurance coverage varies depending on several factors, including the type of coverage, the level of coverage, the location, and the customer’s driving history. Here is a general overview of the possible coverage costs for USF&G Insurance:

  • Car insurance: The cost of car insurance coverage with USF&G Insurance can range from a few hundred dollars to over a thousand dollars per year, depending on factors such as the type of vehicle, the level of coverage, and the customer’s driving record.
  • Homeowners insurance: The cost of homeowners insurance coverage with USF&G Insurance can vary depending on the location of the home, the value of the home and its contents, and the level of coverage. On average, homeowners insurance with USF&G Insurance costs around $1,200 to $1,500 per year.
  • Business insurance: The cost of business insurance coverage with USF&G Insurance varies depending on the type of business, the level of coverage, and the location of the business. Business insurance coverage can range from a few hundred dollars to thousands of dollars per year.
  • Personal insurance: The cost of personal insurance coverage with USF&G Insurance varies depending on the type of coverage and the level of coverage. For example, boat insurance with USF&G Insurance can cost anywhere from a few hundred dollars to several thousand dollars per year.

Areas Where USF&G Insurance is Available

USF&G Insurance is available in several states across the United States, including:

  • Alabama
  • Arizona
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Virginia
  • Wisconsin

To find out if USF&G Insurance is provided in a particular state, follow these four steps:

  1. Visit the USF&G Insurance website.
  2. Look for the “Coverage Area” or “Availability” section on the website’s homepage or main menu.
  3. Click on the section to view a list of states where USF&G Insurance is available.
  4. If the state you are interested in is not listed, contact USF&G Insurance directly to inquire about coverage options in that state.

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USF&G Insurance Discounts Available

USF&G Insurance offers a range of discounts to help customers save money on their insurance premiums. Here are some of the discounts that are available:

  • Safe driver discount: Customers who have a good driving record with no accidents or moving violations may be eligible for a safe driver discount.
  • Multi-policy discount: Customers who bundle multiple insurance policies with USF&G Insurance, such as car insurance and homeowners insurance, may be eligible for a multi-policy discount.
  • Good student discount: Customers who are full-time students with good grades may be eligible for a good student discount.
  • Anti-theft discount: Customers who have an anti-theft device installed in their car may be eligible for an anti-theft discount.
  • Low mileage discount: Customers who drive fewer miles than the average driver may be eligible for a low mileage discount.
  • Home security discount: Customers who have a home security system installed in their home may be eligible for a home security discount.

Understanding USF&G Insurance’s Claims Process

Ease of Filing a Claim

USF&G Insurance offers multiple convenient options for filing claims, ensuring a hassle-free experience for policyholders. Customers can file claims online through the company’s user-friendly website, over the phone by contacting their dedicated claims hotline, or even via the mobile app for added convenience. This flexibility allows policyholders to choose the method that best suits their needs and preferences.

Average Claim Processing Time

USF&G Insurance is committed to efficient claims processing. While the exact processing time may vary depending on the complexity of the claim, the company strives to expedite the process to provide quick resolutions. Customers can expect timely updates on their claims’ progress, helping to reduce the stress associated with unforeseen accidents or incidents.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a vital role in shaping USF&G Insurance’s commitment to excellence. The company values customer satisfaction and continuously seeks input to improve its claims resolution process. By actively listening to policyholders, USF&G Insurance aims to ensure fair and satisfactory claim payouts while addressing any concerns promptly.

Exploring USF&G Insurance Digital and Technological Innovations

Mobile App Features and Functionality

USF&G Insurance’s mobile app offers an array of features and functionality designed to enhance the overall customer experience. Policyholders can conveniently access their policies, view important documents, and even file claims directly from the app. Additionally, the app provides real-time updates on policy status, making it a valuable tool for managing insurance needs on the go.

Online Account Management Capabilities

Managing insurance policies has never been easier with USF&G Insurance’s robust online account management platform. Customers can log in to their accounts via the company’s website to access policy information, make payments, and update personal details. The intuitive interface simplifies policy management tasks, allowing policyholders to stay in control of their coverage effortlessly.

Digital Tools and Resources

USF&G Insurance provides a range of digital tools and resources to empower policyholders with knowledge and information. From educational articles on insurance topics to interactive calculators that help assess coverage needs, these digital resources aid customers in making informed decisions about their insurance.

USF&G Insurance’s commitment to leveraging technology ensures that policyholders have access to the tools they need to protect their assets effectively.

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Customer Reviews of USF&G Insurance

When it comes to customer reviews of USF&G Insurance, the feedback is mixed. Here is an overview of some of the strengths and weaknesses that customers have reported:


  • Affordable rates: Many customers have reported that USF&G Insurance offers competitive rates, making it an affordable option for car insurance.
  • Easy claims process: Some customers have praised USF&G Insurance for its easy claims process, noting that claims are processed quickly and efficiently.
  • Good customer service: Some customers have reported positive experiences with USF&G Insurance customer service representatives, noting that they are knowledgeable and helpful.


  • Limited availability: Some customers have reported frustration with the limited availability of USF&G Insurance, noting that it is not offered in all states.
  • Limited coverage options: Some customers have reported that USF&G Insurance has limited coverage options, which may not meet the needs of all customers.
  • Poor claims experience: Some customers have reported negative experiences with USF&G Insurance claims, noting that claims were denied or that the claims process was difficult to navigate.

In Review: USF&G Insurance

USF&G Insurance is a car insurance company with a long history and a strong mission to provide high-quality insurance products and services to its customers. The company offers a range of car insurance products and services, including liability coverage, collision coverage, and comprehensive coverage, at competitive rates.

USF&G Insurance is available in a limited number of states, but it offers discounts for safe drivers, good students, and customers who bundle multiple policies.

Customer reviews of USF&G Insurance are mixed, with some customers praising the company’s affordability and customer service, while others have reported frustration with the limited availability and coverage options, as well as negative experiences with claims.

Overall, customers should carefully consider their needs and budget, and research to determine whether USF&G Insurance is the right choice for their car insurance needs.

Frequently Asked Questions

What is USF&G Insurance?

USF&G Insurance, also known as United States Fidelity and Guaranty Company, is a subsidiary of St. Paul Fire and Marine Insurance Company. It provides a wide range of insurance products and services, including commercial property and casualty, surety, and personal lines coverage.

How long has USF&G Insurance been in business?

USF&G Insurance was founded in 1896 and has been providing insurance services for over 125 years.

What types of insurance does USF&G Insurance offer?

USF&G Insurance offers commercial property and casualty insurance, surety bonds, and personal lines insurance products.

What is the financial rating of USF&G Insurance?

USF&G Insurance has an A (Excellent) financial rating from A.M. Best, indicating that it has a strong financial position and is capable of meeting its financial obligations.

How can I get a quote for USF&G Insurance?

To get a quote for USF&G Insurance, you can contact a local independent insurance agent or broker who represents the company.

Does USF&G Insurance have good customer reviews?

USF&G Insurance has mixed customer reviews. While some customers report positive experiences with the company, others have reported issues with claims processing and customer service.

Does USF&G Insurance offer online account management?

Yes, USF&G Insurance offers online account management through its customer portal, which allows customers to view policy information, make payments, and file claims.

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