Zurich Insurance Group Review & Ratings (2024)

Zurich Insurance Group is a global leader, offering comprehensive insurance and risk management solutions. With a strong presence worldwide, Zurich delivers innovative products and services to protect individuals, businesses, and communities. Combining expertise, financial strength, and a customer-centric approach, Zurich is dedicated to providing peace of mind and resilience in an ever-changing world.

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Laura Walker

Former Licensed Agent

Laura Walker graduated college with a BS in Criminal Justice with a minor in Political Science. She married her husband and began working in the family insurance business in 2005. She became a licensed agent and wrote P&C business focusing on personal lines insurance for 10 years. Laura serviced existing business and wrote new business. She now uses her insurance background to help educate...

Former Licensed Agent

Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Licensed Insurance Agent

UPDATED: Oct 6, 2023

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Company Details
Address: 1400 American Lane
City: Schaumburg
State: IL
ZIP Code: 60196
Phone Number: (800) 987-3373
Fax: (877) 962-2567
AM Best Rating: A+
S&P Global Ratings: AA-
Company Rating 1.84 (41 reviews)

Welcome to our comprehensive guide on Zurich Insurance Group. In this article, we will delve into various aspects of Zurich Insurance Group, such as its history, mission, products, services, pricing, discounts, and customer reviews. Whether you’re looking for car insurance, home insurance, or other insurance options, we’ve got you covered.

We’ll explore the strengths and weaknesses of Zurich Insurance Group, provide valuable insights from customer reviews, and highlight the competitive advantages it offers.  To ensure you make an informed decision and find the best insurance rates in your area, simply enter your zip code below and compare quotes from top insurance providers. It’s time to protect what matters most to you with the right coverage.

Zurich Insurance Group History and Mission

Zurich Insurance Group was founded in 1872 as a marine insurance company in Switzerland. Over the years, they expanded their offerings to include other types of insurance, such as property, casualty, and life insurance. Today, Zurich Insurance Group is a leading global insurance company with a presence in over 215 countries and territories.

Their mission is to protect their customers’ assets and businesses, and to be the best global insurer as measured by their customers, shareholders, and employees. They aim to achieve this mission by providing exceptional customer service, offering innovative products and solutions, and maintaining a strong financial foundation.

Zurich Insurance Group is committed to sustainability and corporate responsibility. They have set ambitious goals for reducing their environmental impact, promoting diversity and inclusion, and supporting communities around the world. They also work with partners to develop solutions that help address global challenges such as climate change and social inequality.

Zurich Insurance Group’s history and mission demonstrate their commitment to being a reliable and trustworthy insurance provider. They have a long track record of serving customers around the world, and they continue to innovate and adapt to meet the changing needs of their customers and the world at large.

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Products and Services Offered by Zurich Insurance Group

Zurich Insurance Group offers a wide range of insurance products and services to meet the needs of individuals, businesses, and organizations. Here are some of the main products and services that they offer:

  • Car insurance: Zurich Insurance Group offers car insurance coverage that can be customized to fit your needs. They offer liability coverage, collision coverage, comprehensive coverage, and more. They also offer a range of discounts, such as safe driver discounts, multi-policy discounts, and more.
  • Home insurance: Zurich Insurance Group offers homeowners insurance, renters insurance, and condo insurance. They offer protection for your property, personal belongings, and liability. They also offer additional coverage options, such as identity theft protection and earthquake insurance.
  • Business insurance: Zurich Insurance Group offers a variety of business insurance products, including property and casualty insurance, professional liability insurance, and workers’ compensation insurance. They also offer industry-specific coverage options for industries such as construction, healthcare, and technology.
  • Life insurance: Zurich Insurance Group offers term life insurance, whole life insurance, and universal life insurance. They offer coverage options to fit a range of needs and budgets, and they also offer additional features such as living benefits and accidental death coverage.
  • Other insurance: Zurich Insurance Group offers a range of other insurance products and services, including travel insurance, pet insurance, and specialty insurance for things like boats and motorcycles.

Coverage Cost from Zurich Insurance Group

The cost of Zurich Insurance Group’s insurance products and services can vary depending on several factors, such as:

  • Type of insurance: The cost of each insurance product offered by Zurich Insurance Group varies based on the type of coverage you choose. For example, car insurance premiums will differ from home insurance premiums.
  • Coverage limits: The amount of coverage you select can affect your premium. Higher coverage limits usually mean higher premiums.
  • Deductible amount: The deductible is the amount you pay out of pocket before your insurance coverage kicks in. A higher deductible typically means a lower premium, but you will have to pay more out of pocket in the event of a claim.
  • Age, gender, and driving record: For car insurance, factors such as age, gender, and driving record can also impact the cost of premiums. Younger drivers, male drivers, and drivers with a history of accidents or violations may pay higher premiums.
  • Location: The cost of insurance can also vary by location. For example, car insurance premiums may be higher in areas with a higher risk of accidents or theft.

States Where Zurich Insurance Group is Available

Zurich Insurance Group operates in all 50 states and the District of Columbia, so they are available throughout the United States. Here are some of the major states where Zurich Insurance Group is available:

  • California
  • New York
  • Texas
  • Florida
  • Illinois
  • Pennsylvania
  • Ohio
  • Michigan
  • Georgia
  • North Carolina

However, it is important to note that the availability of specific insurance products and services may vary by state. To find the states where Zurich Insurance Group provides its insurance products and services, you can follow these five steps:

  1. Visit the Zurich Insurance Group website.
  2. Click on the “Locations” link at the top of the homepage.
  3. On the Locations page, you will see a map of the world with markers indicating the locations of Zurich Insurance Group offices.
  4. Use the search bar to enter a state or city name, or use the filters on the left side of the page to narrow down the results by region or business unit.
  5. Click on a location marker or search result to view more information about the office, including the products and services offered.

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Discounts Available by Zurich Insurance Group

Zurich Insurance Group offers a variety of discounts to help customers save money on their insurance premiums. Some of the discounts available include:

  • Multi-policy discount: If you have multiple policies with Zurich Insurance Group, such as car insurance and home insurance, you may be eligible for a discount on your premiums.
  • Safe driver discount: If you have a good driving record with no accidents or traffic violations, you may be eligible for a safe driver discount.
  • Anti-theft device discount: If your car is equipped with an anti-theft device, such as an alarm system or GPS tracker, you may be eligible for a discount on your car insurance premiums.
  • Good student discount: If you are a student with good grades, you may be eligible for a discount on your car insurance premiums.
  • Defensive driving course discount: If you have completed a defensive driving course, you may be eligible for a discount on your car insurance premiums.

Streamlining Experience With Zurich Insurance Group Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Zurich Insurance Group offers a streamlined and convenient claims process for its customers. Whether you prefer to file a claim online, over the phone, or through mobile apps, Zurich has you covered. Their digital platforms are designed to make the claims submission process as effortless as possible.

With the option to file claims online, policyholders can avoid the hassle of paperwork and long wait times. Zurich’s user-friendly mobile apps also provide a quick and efficient way to initiate claims, ensuring that customers can access their insurance benefits with ease.

Average Claim Processing Time

When it comes to the speed of processing claims, Zurich Insurance Group has a reputation for efficiency. Customers appreciate the prompt attention to their claims, which helps them get back on their feet sooner in times of need. Zurich understands the importance of resolving claims swiftly, minimizing disruptions in the lives of their policyholders.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable indicator of an insurance company’s performance in claim resolutions and payouts. Zurich Insurance Group has received positive reviews from its customers regarding the fairness and timeliness of claim settlements.

The National Association of Insurance Commissioners (NAIC) reports a low complaint index for Zurich, indicating high customer satisfaction with the way claims are handled. This positive feedback underscores Zurich’s commitment to providing dependable and responsive service during the claims process.

Unleashing Innovation With Zurich Insurance Group Digital and Technological Features

Mobile App Features and Functionality

Zurich Insurance Group offers a robust mobile app with a range of features and functionality to enhance the customer experience. Through the app, policyholders can access their insurance information, make payments, and even file claims directly from their smartphones. The app’s user-friendly interface and intuitive design make managing insurance policies and handling claims a seamless process.

Online Account Management Capabilities

For those who prefer online account management, Zurich Insurance Group provides a comprehensive platform. Policyholders can log in to their accounts through the company’s website to view policy details, make updates, and access important documents.

The online account management system empowers customers to have full control over their insurance policies, ensuring they have the information they need at their fingertips.

Digital Tools and Resources

In today’s digital age, Zurich Insurance Group recognizes the importance of offering digital tools and resources to assist customers in making informed decisions. These resources include educational materials, calculators, and online support.

Zurich’s commitment to leveraging technology to benefit its customers is evident in the range of digital tools and resources available to help policyholders understand their coverage and make well-informed choices.

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Customer Reviews of Zurich Insurance Group

Zurich Insurance Group has generally positive reviews from customers. According to the National Association of Insurance Commissioners (NAIC), Zurich Insurance Group has a complaint index of 0.43, which is below the industry average of 1.0. This suggests that Zurich Insurance Group has fewer complaints per policyholder than the industry average.


  • Competitive pricing: Many customers have found Zurich Insurance Group’s premiums to be competitive and affordable compared to other insurance companies.
  • Easy claims process: Customers have reported that Zurich Insurance Group’s claims process is straightforward and efficient, making it easy to file and receive payment for claims.
  • Good customer service: Customers have also praised Zurich Insurance Group’s customer service representatives for being knowledgeable, helpful, and responsive.


  • Coverage limitations: Some customers have found that Zurich Insurance Group’s coverage options are limited or that certain types of incidents are not covered under their policies.
  • Slow claims processing: While many customers have reported a positive experience with Zurich Insurance Group’s claims process, some have reported delays in receiving payment or difficulty communicating with claims representatives.

In Review: Zurich Insurance Group

Zurich Insurance Group is a global insurance company that offers a variety of insurance products and services to customers in multiple states across the United States. The company has a strong history and mission to help customers manage risk and protect their assets.

Zurich Insurance Group offers competitive pricing for their car insurance policies, and customers can receive discounts for having multiple policies, being a safe driver, having anti-theft devices, being a good student, or completing a defensive driving course.

Customers have generally positive reviews of Zurich Insurance Group, citing competitive pricing, an easy claims process, and good customer service. However, some customers have reported coverage limitations or slow claims processing.

Frequently Asked Questions

What is Zurich Insurance Group?

Zurich Insurance Group is a multinational insurance company headquartered in Switzerland. It offers a wide range of insurance products and services to individuals, small and medium-sized businesses, and large corporations in more than 170 countries.

What types of insurance products does Zurich Insurance Group offer?

Zurich Insurance Group offers various insurance products, including life insurance, health insurance, home insurance, car insurance, travel insurance, and business insurance.

How is Zurich Insurance Group rated by independent agencies?

Zurich Insurance Group has a strong financial rating from independent rating agencies, such as Standard & Poor’s (S&P), Moody’s, and A.M. Best. For example, S&P rates Zurich Insurance Group as A+ (Strong), while Moody’s rates it as Aa3 (Excellent).

Is Zurich Insurance Group a good option for life insurance?

Zurich Insurance Group offers several life insurance products, including term life insurance, whole life insurance, and universal life insurance. Its policies come with a range of features and benefits, such as flexible premium payments, cash value accumulation, and death benefit guarantees. However, the suitability of Zurich Insurance Group’s life insurance products depends on individual needs and circumstances.

How can I get a quote for Zurich Insurance Group’s life insurance?

You can get a quote for Zurich Insurance Group’s life insurance by visiting its website or contacting its customer service. You will need to provide personal and medical information to receive a quote.

What is the claims process for Zurich Insurance Group’s life insurance?

To file a claim for Zurich Insurance Group’s life insurance, you will need to contact its customer service or submit a claim online. You will need to provide the policy details and supporting documents, such as a death certificate, to process the claim. Zurich Insurance Group aims to process claims as quickly and efficiently as possible.

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