Horace Mann Insurance Review & Ratings (2024)

Discover the comprehensive review of Horace Mann Insurance, including ratings by real users, coverage options, and customer reviews. Learn about their commitment to serving the education community and the range of insurance products tailored to educators' unique needs. Explore the discounts and benefits they offer, such as good student discounts and multi-vehicle discounts.

UPDATED: Sep 24, 2024Fact Checked

Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

UPDATED: Sep 24, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 24, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 24, 2024Fact Checked
3.6
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Horace Mann Insurance

Average Monthly Rate For Good Drivers

$100

A.M. Best Rating:

A (Excellent)

Complaint Level:

Low

Pros

  • Tailored coverage options to meet individual needs
  • Competitive rates and discounts for policyholders
  • Dedicated customer support for a seamless experience
  • Flexible life insurance policies with the ability to adjust coverage
  • Specialized education and retirement insurance plans

Cons

  • Limited availability of coverage for certain high-risk drivers
  • May not be the most budget-friendly option for basic coverage
  • Limited online tools for policy management
  • Availability varies by location, with more focus on certain regions
  • Some customers report longer processing times for complex claims

Overall, Horace Mann Insurance is a good choice for educators who are looking for affordable insurance products.

The company’s discounts for educators and their families are a standout feature, and their commitment to the education community is admirable.

If you’re in the market for car, home, or life insurance, Horace Mann Insurance is definitely worth considering.

What You Should Know About Horace Mann Companies

Welcome to our comprehensive guide on Horace Mann Insurance, a leading provider of insurance products for educators. In this article, we’ll delve into the key topics surrounding Horace Mann Insurance, including their coverage options, discounts for educators, customer reviews, and their commitment to serving the education community.

Whether you’re in need of car, home, or life insurance, this guide will help you make an informed decision.

  • Horace Mann Insurance has been serving the education community for over 75 years.
  • They offer a variety of insurance products, including car, home, and life insurance.
  • The company offers several discounts for educators and their families.

To ensure you find the best rates and coverage, we invite you to enter your zip code below and compare Horace Mann quotes and quotes from the top insurance providers in your area. Don’t miss out on the opportunity to protect yourself and your assets with Horace Mann Insurance.

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History and Mission: Horace Mann Insurance

Horace Mann Insurance was founded in 1945 by two Illinois educators, named Isaac Ellwood and Vernon M. Northrop. They started the company with the aim of providing affordable insurance to their fellow educators.

The company is named after Horace Mann, a famous American education reformer who is often referred to as the “father of American public education.”

From its inception, Horace Mann Insurance has been committed to serving the education community. The company’s mission is to help educators protect what they have and prepare for a successful future. With a reputation for reliability and customer-centric approaches, the Horace Mann Companies continue to be a trusted resource for educators nationwide.

They offer a range of insurance products that are tailored to meet the unique needs of educators, including car, home, and life insurance.

Overall, the history and mission of Horace Mann Insurance reflect a strong commitment to serving the needs of the education community. They have been providing affordable insurance to educators for over 75 years and continue to be a trusted provider of insurance products and services for educators today.

Horace Mann Companies Insurance Coverage Options

Horace Mann Insurance offers insurance products in many states across the United States. Horace Mann Insurance provided coverage in the following states:

Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.

It’s worth noting that the availability of insurance products and specific discounts may vary by state, so it’s always a good idea to check with Horace Mann Insurance directly to confirm what’s available in your state.

Additionally, the company may have expanded its coverage to additional states since my knowledge cutoff date.

Coverage Options: Horace Mann Insurance

Horace Mann Insurance offers a range of insurance products and services that are designed to meet the unique needs of educators.

Here’s a brief overview of the main products and services they offer:

  • Auto insurance: For educators seeking comprehensive coverage and tailored discounts, Horace Mann car insurance offers a robust suite of protections, including liability coverage, collision coverage, comprehensive coverage, and uninsured/underinsured motorist coverage. Moreover, they extend various discounts, such as the safe driver discount, multi-vehicle discount, and good student discount. To inquire further or obtain a quote, individuals can reach out to Horace Mann car insurance by dialing the Horace Mann car insurance phone number or by requesting a Horace Mann car insurance quote.
  • Home insurance: Horace Mann home insurance provides educators with comprehensive coverage, safeguarding their homes with protections for the structure, personal property, liability, and additional living expenses. Moreover, they offer discounts for safety features like smoke detectors and burglar alarms. For insights into coverage options and customer experiences, Horace Mann Homeowners Insurance Reviews offer valuable perspectives on the quality of service and reliability of coverage provided by Horace Mann.
  • Life insurance: Horace Mann life insurance extends tailored life insurance solutions to educators, encompassing both term life insurance and whole life insurance options. Notably, Horace Mann Life Insurance Reviews provide insights into customer experiences and satisfaction with the company’s policies and service
  • Annuities: Horace Mann Insurance offers fixed annuities to educators, which provide a guaranteed rate of return over a set period of time. They also offer variable annuities, which allow the policyholder to invest in various funds and potentially earn a higher rate of return.
  • Retirement planning: Horace Mann Insurance provides retirement planning services to educators, including 403(b) and 457 plans. These plans allow educators to save for retirement on a tax-deferred basis.
  • Supplemental insurance: Horace Mann Insurance offers a variety of supplemental insurance products to educators, including disability insurance, cancer insurance, and accident insurance.

Overall, Horace Mann Insurance offers a comprehensive range of insurance products and services that are tailored to the unique needs of educators. They also provide a variety of discounts and benefits that can help educators save money on their insurance premiums.

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Horace Mann Companies Insurance Rates Breakdown

It’s worth noting that the cost of insurance can vary widely based on individual circumstances, so it’s always a good idea to get a personalized quote directly from Horace Mann Insurance.

Additionally, it’s a good practice to compare quotes from multiple insurance companies to ensure you’re getting the best price for the coverage you need.

Horace Mann Insurance aims to provide affordable insurance options for educators. They offer a variety of discounts and benefits that can help educators save money on their insurance premiums.

They offer a good student discount for eligible students who maintain a certain GPA, a multi-vehicle discount for insuring multiple vehicles with Horace Mann, and a bundling discount for customers who combine their car and home insurance policies.

Horace Mann Insurance Coverage Across States

Horace Mann Insurance offers its comprehensive range of insurance products across various states. Some of these states are:

  • Horace Mann Maine
  • Horace Mann Utah
  • Horace Mann Louisiana

Whether you’re an educator seeking specialized insurance solutions or a member of the community in need of reliable coverage, Horace Mann is dedicated to providing tailored insurance plans to meet your needs. From auto and home insurance to renters insurance and beyond, Horace Mann companies ensures that individuals can safeguard their assets and enjoy peace of mind knowing they’re protected by a trusted insurance provider.

Horace Mann Companies Discounts Available

Horace Mann Insurance offers a variety of discounts that can help educators save money on their insurance premiums. Here are some of the main discounts they offer:

  • Good student discount: This discount is available to eligible high school and college students who maintain a certain GPA.
  • Safe driver discount: This discount is available to customers who have a clean driving record for a certain number of years.
  • Multi-vehicle discount: This discount is available to customers who insure multiple vehicles with Horace Mann Insurance.
  • Bundling discount: This discount is available to customers who combine their car and home insurance policies with Horace Mann Insurance.
  • Anti-theft device discount: This discount is available to customers who install an anti-theft device in their vehicle.
  • Accident-free discount: This discount is available to customers who have been accident-free for a certain number of years.
  • Defensive driving discount: This discount is available to customers who complete a state-approved defensive driving course
  • Hybrid/electric vehicle discount: This discount is available to customers who own a hybrid or electric vehicle.

It’s important to note that not all discounts may be available in all states or for all types of policies. Additionally, eligibility requirements for discounts may vary depending on the specific discount and state where the policy is issued. To see which discounts you may be eligible for, it’s best to contact Horace Insurance directly.

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Breaking Down the Claims Process at Horace Mann Insurance

Ease of Filing a Claim

Horace Mann Insurance offers multiple convenient options for filing a claim, including online, over the phone, and through mobile apps. Policyholders can choose the method that best suits their preferences and needs.

Average Claim Processing Time

The average claim processing time with Horace Mann Insurance can vary depending on the type of claim and its complexity. Policyholders should contact the company directly to inquire about specific processing times for their claims.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback regarding claim resolutions and payouts with Horace Mann Insurance is mixed. While some customers have reported positive experiences with quick and fair claim resolutions, others have expressed concerns about delays and issues with payouts. It’s advisable for potential policyholders to research and consider customer feedback when evaluating the company’s claims process.

Pioneering Insurance: Horace Mann Insurance Digital and Technological Advantages

Mobile App Features and Functionality

Horace Mann Insurance offers a mobile app with a range of features and functionalities designed to enhance the customer experience. Users can manage their policies, file claims, access policy documents, and even receive digital ID cards through the app. The mobile app provides a convenient way for policyholders to stay connected with their insurance coverage on the go.

Online Account Management Capabilities

Policyholders can access their insurance policies and manage their accounts through Horace Mann Insurance’s user-friendly online portal. This digital platform allows customers to view policy details, make payments, update personal information, and track the status of their claims.

The online account management capabilities simplify the insurance management process and provide easy access to essential information.

Digital Tools and Resources

Horace Mann Insurance provides a variety of digital tools and resources to help policyholders make informed decisions about their insurance coverage. These resources may include educational materials, insurance calculators, and informative articles that empower customers to understand their policies better and choose the right coverage options.

How Horace Mann Companies Ranks Among Providers

Is Horace Mann a good insurance company? Horace Mann Insurance has received mixed reviews from customers. According to the Horace Mann Insurance reviews from BBB, Horace Mann Insurance has an A+ rating, but the company has received a number of customer complaints in recent years.

Some of the most common complaints include issues with billing and payments, difficulty canceling policies, and delays in claims processing.

Horace Mann retirement reviews, Horace Mann auto insurance reviews, Horace Mann car insurance reviews, and Horace Mann home insurance reviews are crucial considerations for anyone looking to secure their future and protect their assets. Horace Mann annuity reviews generally praise the personalized service and tailored financial planning support for educators, though individual experiences may vary.

With a legacy rooted in providing educators with financial guidance and insurance solutions, Horace Mann Insurance rating and Horace Mann Insurance reviews has garnered a reputation for reliability and customer satisfaction.

From retirement planning to comprehensive coverage for vehicles and homes, Horace Mann reviews reflect a commitment to excellence and support for those in the education community.

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Competitor Analysis and Reviews in the Insurance Industry

In the competitive landscape of the insurance industry, understanding how companies are perceived by customers can offer valuable insights. This section examines the reviews and ratings of several prominent insurance companies such as:

  • AIG Insurance: AIG Insurance is a major player in the insurance market, offering a wide range of products from property and casualty insurance to life and health coverage. Its extensive portfolio and global presence make it a significant competitor.
  • Aflac Insurance: Aflac is known for its supplemental insurance policies, particularly those that cover gaps in health insurance. Aflac reviews on the BBB highlight customer experiences with its claims process and customer service, reflecting a mix of satisfaction and areas for improvement.
  • Chubb Insurance: Chubb is a leading provider of property and casualty insurance, known for its high-net-worth personal lines. Chubb reviews on the BBB often praise Chubb for its tailored policies and efficient claims handling, though some customers express concerns about premium costs.
  • Encompass Insurance: Encompass Insurance, a subsidiary of Allstate, provides personal insurance products such as auto and home insurance. Encompass Insurance Reviews on the BBB highlight customer service and claims experiences, which vary widely, indicating both strong service and areas needing attention.
  • FinanceBuzz: FinanceBuzz is a financial advice and comparison platform. FinanceBuzz Reviews on the BBB often focus on the quality of its advice, user experience, and customer support, with feedback generally positive but noting occasional user dissatisfaction.
  • Progressive Insurance: Progressive Insurance is well-known for its auto insurance offerings and innovative pricing models like Snapshot. Progressive Insurance Reviews on the BBB emphasize Progressive’s competitive rates and user-friendly online tools, with mixed feedback on claims satisfaction.
  • Infinity Insurance: Infinity Insurance Reviews on the BBB, garners positive feedback in specializing in non-standard auto insurance. Some customers appreciate its willingness to insure high-risk drivers, while others report challenges with claims and customer service.
  • State Farm: When comparing Horace Mann Insurance vs. State Farm, both companies offer a range of insurance products tailored to different needs. Horace Mann focuses on educators and their families, often praised for its specialized service. State Farm, a larger entity, is recognized for its extensive agent network and broad product offerings, though reviews suggest variability in customer experiences across different regions.

By analyzing reviews and company comparisons, stakeholders can gain a clearer picture of the competitive dynamics within the insurance industry. This assessment helps in identifying strengths and areas for improvement, ultimately aiding consumers in making informed choices.

Frequently Asked Questions

What is Horace Mann Insurance, and how long have they been in business?

Horace Mann Insurance is an insurance company that provides coverage for educators in the United States. They have been in business for over 75 years.

What are the Horace Mann Insurance ratings?

Horace Mann Insurance ratings can be found from reputable sources such as AM Best or JD Power. These ratings provide insights into the company’s financial strength, customer service quality, and overall performance.

Which states does Horace Mann Insurance offer coverage in?

Horace Mann Insurance offers coverage in many states across the United States. You can check their website or contact them directly to see if coverage is available in your state.

What discounts does Horace Mann Insurance offer?

Horace Mann Insurance offers a variety of discounts for educators and their families, including multi-policy discounts, safe driving discounts, and a discount for teachers who have earned National Board Certification.

How can I get a quote from Horace Mann Insurance?

You can get quotes from Horace Mann Insurance by visiting their website, calling their toll-free number, or contacting a local agent.

How do I file a claim with Horace Mann Insurance?

To file a claim with Horace Mann Insurance, you can contact their claims department directly. For assistance, you may call the Horace Mann claims phone number provided on your policy documents or visit their website for online claim submission options.

What is the Horace Mann customer service number?

For any inquiries or assistance regarding your policy, coverage, or general questions, you can reach Horace Mann Insurance customer service by calling their dedicated customer service number. This information should be available on your policy documents or the company’s website.

How can I contact Horace Mann Insurance Company?

You can contact Horace Mann Insurance Company through various channels, including phone, email, or visiting their local offices. For specific inquiries, such as filing a claim or updating your policy, refer to the contact information provided on your policy documents or visit their official website for more details.

What services does Horace Mann Insurance Company offer?

Horace Mann Insurance Company provides a range of insurance products and services tailored to educators, including Horace Mann auto insurance, home insurance, life insurance, retirement planning, and financial services. They specialize in understanding the unique needs of educators and offer customized solutions to meet their requirements.

What is the Horace Mann Insurance claims phone number?

If you need to report a claim or have questions about an existing claim with Horace Mann Insurance, you can reach their claims department by calling the Horace Mann insurance company claims phone number provided on your policy documents. Alternatively, you can visit their website for online claim reporting options.

Is Horace Mann insurance only for teachers?

While Horace Mann specializes in insurance products for educators, its services are not exclusively for teachers. Non-educators can also purchase insurance from Horace Mann, but the company’s primary focus and many of its benefits are geared towards the education community. Horace Mann insurance for teachers offers tailored coverage and unique benefits designed to meet the specific needs of educators.

Is Horace Mann renters insurance and Horace Mann roadside assistance available?

Yes, Horace Mann provides renters insurance, offering coverage for personal property, liability protection, and additional living expenses for renters. While Horace Mann also provides roadside assistance is a service available as an add-on to Horace Mann auto insurance policies. It includes benefits like towing, battery jump-start, flat tire change, lockout service, and fuel delivery, providing assistance to drivers in emergency situations on the road.

Are there available for Horace Mann Insurance employee reviews?

Yes, employee reviews for Horace Mann Insurance can offer perspectives on company culture and management practices. They provide insights into the employee experience and can be considered alongside other factors when evaluating Horace Mann as a potential insurer.

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Heidi Mertlich

Licensed Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded NoPhysicalTermLife.com, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including FinanceBuzz.com, Insurist.com, and Forbes. As a parent herself, she understands the ...

Licensed Insurance Agent

Kristen Gryglik

Licensed Insurance Agent

Kristen is a licensed insurance agent working in the greater Boston area. She has over 20 years of experience counseling individuals and businesses on which insurance policies best fit their needs and budgets. She knows everyone has their own unique needs and circumstances, and she is passionate about counseling others on which policy is right for them. Licensed in Massachusetts, New Hampshire,...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Horace Mann Companies

3.61 (248 reviews)
1
October 10, 2023

sgray1

Horrible Mann

Worst insurance company EVER! Not only do they not respond to you nor do they follow up, they will rip you off. I went to add my daughter to our insurance and I had a previous quote from another agent in the company (thankfully I saved and downloaded the chat). The quote was for 770. I provided all the same information. A week later, I went back to go ahead and add her. The new agent, Lisa, provided me a rate that was 1421. When I asked what chan...
Worst insurance company EVER! Not only do they not respond to you nor do they follow up, they will rip you off. I went to add my daughter to our insurance and I had a previous quote from another agent in the company (thankfully I saved and downloaded the chat). The quote was for 770. I provided all the same information. A week later, I went back to go ahead and add her. The new agent, Lisa, provided me a rate that was 1421. When I asked what changed in a week, she suddenly said, oh, there is no other quote in the system. When I told her I had the quote and chat from the other agent downloaded she immediately became defensive. I asked to speak with a manager about this and almost 4 days later, I have heard nothing from them. On top of that, when I inquired as to why I was being charged when I was told that my disabled husband had to be on my policy, I was told that Lisa once again would look into why this happened along with surcharges that were added and then taken away on my policy. This was on 9/20. It is 10/10 and I still have not heard anything from Lisa (who is the director of client relations) by the way since. If you want terrible service go with Horace Mann, they will exceed your expectations and lie and upcharge you on top of it.
1
July 13, 2023

Christy_W

Horace Mann took Unauthorized Deduduction-Hasn't Refunded

On June 22, 2023, we purchased auto and homeowners insurance policies from Horace Mann. (Previously, we had had the two policies with Horace Mann for 18 years and had switched to another provider six months before June 22 due to rate increases.) At the time the new policies began on June 22, we authorized the first payment of auto insurance to be deducted from our bank account in the amount of $355.37. Instead, on June 26, an unauthorized amount ...
On June 22, 2023, we purchased auto and homeowners insurance policies from Horace Mann. (Previously, we had had the two policies with Horace Mann for 18 years and had switched to another provider six months before June 22 due to rate increases.) At the time the new policies began on June 22, we authorized the first payment of auto insurance to be deducted from our bank account in the amount of $355.37. Instead, on June 26, an unauthorized amount of $698.74 was deducted. That day, I contacted our agent to report the unauthorized deduction and ask for the overage amount to be refunded to our account. I sent her a screenshot of our online bank account showing that deduction. Our agent, who fought diligently for us throughout this unfortunate incident, contacted the billing department, saying they were "ready to issue a refund," but that they required to see something showing our "before" and "after" account balance to prove the deduction had taken place. I argued that our balance was irrelevant and an invasion of our privacy, and that the screenshot of the deduction proves that it happened. I spoke with someone in the billing dept., and they held firm that this was the policy. After days of arguing, Horace Mann finally said they could refund the unauthorized amount by paper check without seeing our balance, but that they couldn't refund it electronically. This caused us financial hardship as we were out of the country. I gave in and told them to issue the paper check refund, but that we would cancel our policies and file a complaint. I was told a manager would call us. At this time, July 13, we have cancelled our policies, no manager has called, and we haven't received an apology from anyone but our agent. Yesterday, I was told the check had been cut, but not mailed. Our agent was wonderful and did her best, but she ultimately had no power. After 18 years of customer loyalty, Horace Mann essentially stole money from our bank account, never apologized or owned it, and laid out requirements for us to meet in order for them to refund our own money. I want others to know about the bad business Horace Mann is doing.
1
June 17, 2023

Steph_spolyar

They are crooks

They are thieves. The constantly are charging me for things I specifically requested be removed and I sign the paperwork yet the next month the charge is there again
1
April 24, 2023

M_Martinez

Do not buy products from this company.

This company doesn't care about customers at all. No one here listens to you, so please stay away from buying products from them. Especially from Bob [REDACTED NAME]'s office.
1
December 8, 2022

8675309

HORRIBLE COMPANY

We will be cancelling this policy. We were sold a rental policy with fraudulent claims that it would be effective when we needed it. We asked several times and the agent kept confirming that yes it would cover. Horace Mann is refusing to reimburse us on this policy even though the agent guaranteed it would cover and Horace Mann is saying it does not. We have been with this company for over ten years and would have thought they would have better ...
We will be cancelling this policy. We were sold a rental policy with fraudulent claims that it would be effective when we needed it. We asked several times and the agent kept confirming that yes it would cover. Horace Mann is refusing to reimburse us on this policy even though the agent guaranteed it would cover and Horace Mann is saying it does not. We have been with this company for over ten years and would have thought they would have better customer service. DO NOT PURCHASE. I feel that we were literally lied too and our money stolen with not as much as sorry or let me give you a partial refund.
1
November 10, 2022

NMcMinn

Horace Mann is profiting from Customers due to Guidewire

I have had Horace Mann for many years and absolutely love the company. However, they switched to Guidewire about a year ago and I have had nothing but problems with them. They last issue included an agent removing a car from my policy, and because I only had one car my rate shot up. I questioned it several times, and when I went to have it fixed discovered that my educator discount was removed from February-September. When they went to fix it,...
I have had Horace Mann for many years and absolutely love the company. However, they switched to Guidewire about a year ago and I have had nothing but problems with them. They last issue included an agent removing a car from my policy, and because I only had one car my rate shot up. I questioned it several times, and when I went to have it fixed discovered that my educator discount was removed from February-September. When they went to fix it, I was told that Guidewire wouldn't allow it so they cancelled my policy. I was owed about $50 before, and now owe over $1,000. Managers will not return my calls, and they do not value long term customers. This is extremely frustrating, and my understanding is that Guidewire will not be rolled out into other state due to the technical errors of Guidewire. Owning my own business, I know that Horace Mann can make this right, but just don't care to be honest.
1
November 8, 2022

Me12

Total loss claim

This company is a joke!!!! My wife got rearend by one of your customer and total loss her car and they have gave us so much run around no call backs very poor customer service no communication on what to do we have had to just keep calling and dragging any answers we can get!!! This place really really sucks wouldn't recommend getting insurance through this place at all
1
October 19, 2022

Bowser81

Shop Around

No customer loyalty. I've been an auto insurance customer of Horace Manns for over 5 years. Missed a bi annual payment and because of that my rates went up over 400$ per 6 months.
4
October 18, 2022

gitto

Never Reached out

The total loss claim adjuster was no very helpful. I basically had to do all the work. I spoke with her on (Oct.12) and she said she was still waiting for the paperwork so she could issue the check. I called my lender on Friday(oct. 14) asking if they sent the paperwork and they said they faxed it on Oct.11. Once I called the manger (whom was very helpful) he monitored the situation. I finally got an email Friday night saying my check has be...
The total loss claim adjuster was no very helpful. I basically had to do all the work. I spoke with her on (Oct.12) and she said she was still waiting for the paperwork so she could issue the check. I called my lender on Friday(oct. 14) asking if they sent the paperwork and they said they faxed it on Oct.11. Once I called the manger (whom was very helpful) he monitored the situation. I finally got an email Friday night saying my check has been mailed. I'm not sure who dropped the ball but it I should have had my check sooner. I should not have to do all that. It should have been on the adjuster to follow. I never received a call from her or anything! I was always the one reaching out. I was without a car over week!
1
August 26, 2022

Thmcc001

The roadside assistance vendor is horrible

First time in over 5 years I have had to use insurance. I called the Horace man number for roadside assistance and I've been waiting 5 hours so far for a tow truck. The roadside assistance coverage is for a $115 that covers about half of a tow in minneapolis. I recommend that you consider other companies because this one is pretty expensive for low quality service.
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