Travelers IntelliDrive Review: Pros, Cons, & Alternatives (2024)

Travelers IntelliDrive is a usage-based car insurance program that uses telematics technology to track driving habits and determine personalized premiums. It keeps track of speed, acceleration, braking, mileage, and the time of day to correctly gauge driving dangers. Potential discounts are earned through safe driving practices, and drivers' skills are improved by real-time feedback.

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Heidi Mertlich

Licensed Life Insurance Agent

Heidi works with top-rated life insurance carriers to bring her clients the highest quality protection at the most competitive prices. She founded, specializing in life insurance that doesn’t require a medical exam. Heidi is a regular contributor to several insurance websites, including,,, and Forbes. As a parent herself, she ...

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Michelle Robbins

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Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

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UPDATED: Oct 5, 2023

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The Rundown

  • Using Travelers IntelliDrive can save you up to 30 percent.
  • Your rates may go up if the data shows you are a risky driver.
  • IntelliDrive uses only an app, so no device is needed for your car.

Welcome to our comprehensive article on Travelers IntelliDrive, the innovative usage-based car insurance program. In this article, we will delve into the features, pros, and cons, providing you with a detailed review. This article explores how Travelers IntelliDrive utilizes telematics to track driving patterns and calculate personalized premiums based on factors such as speed, acceleration, braking, mileage, and time of day.

Additionally, we will discuss the benefits of safe driving behaviors, real-time feedback, and how IntelliDrive can help lower insurance costs while enhancing road safety. To find the best insurance provider for your needs, simply enter your zip code below and compare rates from top companies nearby. Take the first step towards a more tailored and cost-effective car insurance experience.

How does Travelers IntelliDrive work?

Telematics has been in use for nearly a decade, and the technology is getting more and more precise. Travelers IntelliDrive runs on your smartphone for 90 days and then your discount is applied for the rest of your policy, as part of the benefits offered by the Travelers IntelliDrive car insurance discount.

All policyholders are eligible. Use your Travelers insurance login to find out if IntelliDrive is available in your state.

Travelers IntelliDrive monitors your driving habits that are most important to be safe on the roads.

  • It makes sure you are following the speed limits
  • It takes notes on when you drive, day or night
  • It records your rate of acceleration and braking
  • It observes how often and for how long you use your smartphone

You get a score and turn-by-turn report for each trip. If you use your phone while your vehicle is moving, your score will go down.

This may sound unfair, but Travelers is doing their part to prevent distracted driving.

In fact, the Centers for Disease Control and Prevention (CDC) estimates that more than 2,800 individuals were killed in 2018 and almost 400,000 were injured by distracted driving.

Driving safely not only saves lives but also saves you money. Even teens can use Intellidrive, and parents can see their reports.

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Is Travelers IntelliDrive worth it?

It’s great that technology has advanced so much that we can help save lives and get rewarded for safe driving. However, there are downsides to Travelers IntelliDrive.

The app is always running in the background, so your phone battery will drain quickly or your data usage will increase.

But if you get an unlimited data plan and keep a charger in your car, you could save money on your car insurance rates and become more aware of how safe of a driver you really are.

Who should use Travelers IntelliDrive?

Usage-based car insurance isn’t right for everyone.

It’s the perfect program for those who work from home, have a very short commute to work, and do most of their driving during the day.

However, if you work third shift, have a long commute, or live in a busy city with lots of traffic, IntelliDrive may not be best for you.

Travelers IntelliDrive can decrease (or increase) your car insurance rates, so to find the most affordable car insurance, regardless of your choice whether or not to take advantage of usage-based car insurance, enter your ZIP code now to compare car insurance quotes from multiple companies.

Exploring Travelers IntelliDrive Approach to Handling Claims

Ease of Filing a Claim

Travelers IntelliDrive offers a straightforward and convenient claims process for policyholders. Whether you prefer to file a claim online, over the phone, or through their mobile app, Travelers provides multiple options to suit your preferences. This flexibility ensures that you can report a claim quickly and efficiently, making the claims experience hassle-free.

Average Claim Processing Time

One of the key factors in evaluating an insurance program is the speed at which claims are processed. Travelers IntelliDrive is known for its efficient claims processing. Policyholders can expect their claims to be handled promptly, minimizing the wait time for claim resolutions. This quick turnaround time contributes to a positive overall customer experience.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is a valuable resource when assessing the effectiveness of an insurance program. Travelers IntelliDrive has received positive reviews from customers regarding their claim resolutions and payouts. This indicates that policyholders are generally satisfied with the outcome of their claims and the compensation they receive.

Hearing from other customers can provide reassurance to potential policyholders considering Travelers IntelliDrive.

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Travelers IntelliDrive Cutting-Edge Digital and Technological Offerings

Mobile App Features and Functionality

Travelers IntelliDrive offers a feature-rich mobile app that enhances the overall experience for policyholders. The app allows users to conveniently monitor their driving habits, receive real-time feedback, and access important policy information.

With features such as trip scoring and turn-by-turn reports, policyholders can gain insights into their driving behavior, ultimately helping them become safer drivers and potentially qualify for discounts.

Online Account Management Capabilities

Managing your insurance policy has never been easier with Travelers IntelliDrive’s online account management capabilities. Policyholders can log in to their Travelers account to review policy details, track their driving performance, and make updates as needed.

This digital convenience streamlines the process of keeping your insurance information up-to-date and accessible whenever you need it.

Digital Tools and Resources

Travelers IntelliDrive provides a range of digital tools and resources to support policyholders. These tools can include educational materials, safety tips, and resources to help users understand and improve their driving habits. By leveraging these digital resources, policyholders can take advantage of the full benefits of the program, including potential cost savings and enhanced road safety.

Frequently Asked Questions

What is Travelers IntelliDrive?

Travelers IntelliDrive is an app-based usage-based insurance program offered by Travelers Insurance. It tracks your driving behavior using your smartphone’s GPS and other sensors to calculate your premium based on your driving habits.

What are the pros of using Travelers IntelliDrive?

There are several potential benefits of using Travelers IntelliDrive, including the possibility of lower premiums if you are a safe driver, the ability to track your driving habits and improve your driving skills, and the convenience of managing your policy through the app.

What are the cons of using Travelers IntelliDrive?

There are some potential downsides to using Travelers IntelliDrive, including the possibility of higher premiums if you are deemed a risky driver, concerns about privacy and data security, and limitations on the types of discounts you can receive based on your driving behavior.

How does Travelers IntelliDrive work?

Travelers IntelliDrive uses an app that tracks your driving behavior, including factors like speed, acceleration, and braking, as well as the time of day and location of your trips. Your driving data is used to calculate your premium, with safe drivers potentially receiving discounts.

Are there any alternatives to Travelers IntelliDrive?

Yes, there are several other usage-based insurance programs available from other insurance companies, including Progressive Snapshot, Allstate Drivewise, and State Farm Drive Safe & Save.

Is Travelers IntelliDrive right for me?

Whether or not Travelers IntelliDrive is the right choice for you will depend on your individual driving habits and insurance needs. If you are a safe driver who is looking for a way to save money on your car insurance, it may be worth considering. However, if you have concerns about privacy or data security, or if you are a high-risk driver, you may want to explore other options.

for travelers companies, inc.

4.07 (1,731 reviews)
January 8, 2021


Fast reply

They have good customer service fast and quick they reimburse me quick they come to the site quick they nice and friendly and reply email quick and fast
December 15, 2020



BY FAR THE WORST COMPANY I HAVE EVER WORKED WITH. I was yelled at and hung up on by our agent. I was told to stop asking questions because it was making things take longer. I was told I was being argumentative instead of anyone actually listening to my questions. I was hung up on for asking to speak to a supervisor. I was given different information every single time I spoke with someone. As someone who has been in customer service for over 14 ye...
BY FAR THE WORST COMPANY I HAVE EVER WORKED WITH. I was yelled at and hung up on by our agent. I was told to stop asking questions because it was making things take longer. I was told I was being argumentative instead of anyone actually listening to my questions. I was hung up on for asking to speak to a supervisor. I was given different information every single time I spoke with someone. As someone who has been in customer service for over 14 years, I have never seen customer treated as poorly as I was throughout this experience. Nasty, mean people that could care less about their customers. The first thing the tow company and the auto body shop asked was if I was ok after my accident. Travelers never asked anything like that. Instead, they blamed and shamed me.
October 17, 2020


Increasing price for no obvious reason

I never had any problems with the coverage, but the price kept going up and up even as my car got older, and I had no tickets or accidents. I changed companies and got the same coverage for a lot less.
October 14, 2020



Great company, always there when you need them. I just don't like that sometimes your bill goes up when you have a wreck.
October 14, 2020


Affordable, easy to manage, and great customer service

Travelers makes managing insurance products easily. With an easy to use mobile app, friendly customer service, and affordable auto insurance, I would highly recommend them for all your insurance needs.
October 10, 2020


Fast service

Had a broken windshield from a truck throwing up a rock on the interstate; they responded and sent someone immediately with no hassle
October 9, 2020


Best option

Great company! I am lucky to have found this company. They have been doing good job and helping me with my insurance. Keep it up!
October 9, 2020


Good Car Claim

Had an automobile claim two months ago. The service agent was helpful on getting a windshield replaced fast.
October 8, 2020


Great Value

Travelers has been a great company. Great customer service and fair prices. I like that I can bundle my homeowners, auto and umbrella policies to get a discount.
October 8, 2020


"Travelers" is a great insurance company

"Travelers" is a great insurance company. I feel lucky to be their customer. They really care about their customers. They offers great deals and services. They are also helping community.
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