Safeco RightTrack Review: Pros, Cons, & Alternatives (2024)

It's possible to save a guaranteed 10% instantly on your car insurance, another 5%-30% after 90 days for the life of your policy, and become a safer driver. Our Safeco RightTrack review will show you how you can track your trips and savings in the Safeco Mobile app, then have Safeco confirm your discount and apply it to your premium.

UPDATED: Sep 24, 2024Fact Checked

Benjamin Carr

Former State Farm Insurance Agent

Benjamin Carr worked as a licensed insurance agent at State Farm and Tennant Special Risk. He sold various lines of coverage and informed his clients about their life, health, property/casualty insurance needs. Assessing risks and helping people find the best coverage to suit their needs is a passion of his. He appreciates that insurance was designed to protect people, particularly during times...

Former State Farm Insurance Agent

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

UPDATED: Sep 24, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

UPDATED: Sep 24, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance company and cannot guarantee quotes from any single insurance company.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

On This Page

UPDATED: Sep 24, 2024Fact Checked
3.9
usinsuranceagents.com

Free Car Insurance Comparison

Compare Quotes From Top Companies and Save

secured lock Secured with SHA-256 Encryption

Safeco RightTrack

Average Monthly Rate For Good Drivers

$71

A.M. Best Rating:

A (Excellent)

Complaint Level:

Low

Pros

  • Encourages safer driving habits
  • Offers discounts based on driving performance
  • Immediate feedback on driving habits
  • The discount applies for the life of your policy

Cons

  • App usage may affect battery and data
  • Privacy concerns with data storage
  • Tracking of driving habits may impact behavior

Safeco RightTrack is a telematics program by Safeco Insurance designed to enhance driving habits and potentially reduce auto insurance premiums. RightTrack, accessible through a mobile app or plug-in device, monitors behaviors like speeding and braking over a 90-day period, offering personalized feedback.

While the program encourages safer driving and provides immediate feedback, potential drawbacks include battery and data usage concerns. Our Safeco RightTrack review highlights Safeco’s positive ratings and financial stability, mentioning a streamlined claims process and positive customer feedback.

It also touches on Safeco’s digital innovations, such as a feature-rich mobile app and online account management.

To find both the best and the cheapest car insurance companies, all you need to do is enter your ZIP code now and compare quotes. Take control of your driving and financial future with Safeco RightTrack.

The Rundown
  • Safeco RightTrack monitors your driving habits for 90 days through an app
  • Discounts are up to 30%, depending on how well you drive
  • Your rates won’t be increased for poor driving

What You Should Know About Safeco Insurance

Welcome to our comprehensive article on Safeco RightTrack and how it can help you drive smarter, save more on your auto insurance, and enjoy the benefits of safer driving. In this guide, we will explore the key features, benefits, and considerations of the Safeco RightTrack program, as well as provide an in-depth review of its pros, cons, and alternatives.

Uncover one of the incredible benefits of Safeco car insurance discounts through their innovative telematics program. Experience personalized feedback, comprehensive tracking of your driving habits, and the potential to unlock valuable discounts on your car insurance premiums.

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

How Safeco RightTrack Works

How does Safeco RightTrack work? RightTrack is very easy to use. You have the option to sign up for RightTrack when you activate your car insurance policy with Safeco, as part of the Safeco RightTrack car insurance discount program. Then you simply download the app or install the plug-in device depending on your state and preference. Here’s a quick overview on getting started with RightTrack:

If you’re using the app, it will run in the background on your phone and evaluate your driving habits. If you’re using the plug-in device, it will track the data, which you can check in the RightTrack portal over a 90-day review period. The behaviors tracked include braking, miles driven, rapid acceleration, and time-of-day driving.

Get all drivers on your policy to enroll in RightTrack. Since the final score is determined by evaluating all drivers on your policy, those who don’t participate could reduce your overall savings because Safeco doesn’t know their driving habits.

Daniel Walker Licensed Insurance Agent who sells Safeco Insurance

The downsides are that the app does use your battery and data, which can cost you money if you don’t have a good data plan. Also, the app does store your data, which can lead to some privacy concerns. If you’re using the plug-in telematics device, it also tracks everything. So if you’re hard braking and accelerating rapidly throughout the day, it’ll add up.

However, maybe the biggest advantage to a program like RightTrack is that it makes you more aware of your driving habits. So if you start out driving a certain way, you can change and improve your numbers before the 90-day review period is up. More importantly, you can be a safer driver less likely to get a ticket or be involved in an accident.

According to the Insurance Information Institute, one of the main advantages of telematics is that it provides immediate feedback, causing you to adjust your driving habits quickly to be a safe driver.

See these tips on avoiding distracted driving:

Safeco’s Modern Approach to Car Insurance

Safeco RightTrack is an innovative program that allows policyholders to save on their car insurance premiums by monitoring and improving their driving habits. Choosing this usage-based insurance program over traditional or standard car insurance can lead to significant discounts based on safe driving behaviors.

When considering 21st Century vs Safeco, it’s important to note that Safeco offers unique options like RightTrack, which might appeal to tech-savvy drivers looking for personalized insurance solutions. For those wondering is Safeco homeowners is legit, the company’s longstanding reputation and comprehensive coverage options confirm its legitimacy and reliability.

Additionally, if a policyholder ever needs to cancel Safeco insurance, the process is straightforward, ensuring a hassle-free experience for those who choose to discontinue their coverage.

What the Safeco RightTrack Discount Covers

What does the discount cover? The Safeco RightTrack program is designed to reward safe driving habits. The program tracks your driving behavior using a telematics device that is plugged into your car.

The device monitors your driving habits, including your speed, acceleration, braking, and time of day you drive. Based on this information, Safeco will calculate a personalized car insurance discount for you. If you are a safe driver, you could save up to 30% on your car insurance premium.

The Safeco RightTrack car insurance discount covers the following aspects of your car insurance policy:

  • Liability coverage
  • Collision coverage
  • Comprehensive coverage
  • Personal injury protection (PIP)
  • Uninsured/underinsured motorist coverage

Read more: Does Safeco car insurance cover damage caused by a driver who is uninsured or underinsured?

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

Who Is Eligible for Safeco RightTrack

If you want to get in on Safeco’s usage-based insurance, which is one of the best car insurance discounts available, you must be a Safeco policyholder who has a compatible car with an OBD-II port, which is typically found under the dashboard. You will also need a smartphone or computer to access the program portal and view your discount.

It’s worth noting that since participation in the program is voluntary, you can opt-out at any time.

Safeco Insurance Rates Breakdown

How does the insurance company determine my premium? Here is a general overview of factors that commonly affect insurance rates, including those for auto insurance, which may be relevant to Safeco RightTrack:

Factors Affecting Safeco Insurance Rates

FactorDetails
Driving RecordA clean driving record with no accidents or traffic violations usually results in lower insurance rates. Conversely, a history of accidents or moving violations may lead to higher premiums.
AgeYoung and inexperienced drivers often face higher insurance rates due to the perception of higher risk. Rates may decrease with age and experience, reaching a plateau for middle-aged drivers.
GenderHistorically, insurance companies considered gender when determining rates. However, some regions have implemented regulations prohibiting gender-based pricing. Where allowed, rates may vary based on statistical risk associated with gender.
Vehicle TypeThe make, model, and year of the vehicle impact insurance rates. More expensive or high-performance cars may result in higher premiums due to the cost of repairs or replacement.
Coverage LevelThe extent of coverage chosen, including liability limits, comprehensive coverage, collision coverage, and additional options, affects the overall premium.
Credit ScoreIn some regions, insurers may consider credit scores when determining rates. Individuals with higher credit scores may be eligible for lower premiums.
LocationThe geographic location of the insured can impact rates. Urban areas with higher traffic and crime rates may result in higher premiums.
Marital StatusMarried individuals may receive lower rates compared to single counterparts, as statistics suggest that married drivers are often considered lower-risk.
DiscountsInsurance companies offer various discounts that can lower premiums. These may include multi-policy discounts, good driver discounts, safe driver discounts, and discounts for completing defensive driving courses.

Compare RatesStart Now →

For Safeco RightTrack, driving habits monitored through telematics play a crucial role in determining discounts. Safe driving behaviors such as avoiding hard braking, rapid acceleration, and maintaining speed limits can contribute to potential premium reductions.

Safeco Insurance Discounts Available

Here’s a list of some of the best car insurance discounts that are typically offered by insurance companies. The availability of these discounts may vary, and it’s recommended to check with Safeco Insurance for their specific offerings:

Safeco Insurance Discounts

DiscountDetails
Multi-Policy DiscountDiscount for bundling multiple insurance policies, such as auto and homeowners insurance, with the same company.
Safe Driver DiscountRewards drivers with a clean driving record, free from accidents or traffic violations
Good Student DiscountOffers lower rates for young drivers who maintain a high academic performance.
Defensive Driving Course DiscountProvides a discount for completing an approved defensive driving course.
Anti-Theft Device DiscountDiscounts for vehicles equipped with anti-theft devices or security systems.
Multi-Car DiscountLower rates for households with multiple vehicles insured with the same company.
Homeownership DiscountSome insurers offer discounts to homeowners based on the assumption that homeowners may be more responsible.
Pay-in-Full DiscountDiscounts for policyholders who pay their annual premium in a single lump sum.
Loyalty DiscountRewards policyholders for staying with the same insurance company over an extended period.
Low Mileage DiscountDiscounts for drivers who travel fewer miles, as lower mileage may correlate with lower risk.
Safety Feature DiscountRewards vehicles equipped with safety features such as airbags, anti-lock brakes, or electronic stability control.
Green Vehicle DiscountDiscounts for driving environmentally friendly or fuel-efficient vehicles.
Affinity Group DiscountsSome insurers offer discounts to members of certain organizations, alumni associations, or professional groups.

Compare RatesStart Now →

It’s important to note that Safeco Insurance may have its own unique set of discounts, and individuals should inquire directly with the company or their agent to understand the specific discounts available to them.

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

Safeco RightTrack Effortless Claims Process

Ease of Filing a Claim

Safeco RightTrack offers a streamlined claims process, allowing customers to file claims conveniently through various channels. Whether it’s online, over the phone, or through mobile apps, policyholders can report incidents with ease and efficiency. The user-friendly interfaces ensure a hassle-free experience, enhancing customer satisfaction.

Read more: What documentation do I need to file a car insurance claim with Safeco?

Average Claim Processing Time

Safeco RightTrack boasts a quick and efficient claim processing system. Customers can expect their claims to be handled promptly, minimizing waiting times and ensuring timely resolutions. The company’s commitment to swift processing reflects its dedication to customer convenience and peace of mind.

Read more: How long does it typically take for Safeco to process a car insurance claim?

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a crucial role in evaluating insurance services. Safeco RightTrack has garnered positive reviews regarding its claim resolutions and payouts.

Policyholders appreciate the fair and transparent approach, with many expressing satisfaction with the outcomes. This positive feedback underscores the company’s commitment to customer satisfaction and reinforces its reputation for reliable claim handling.

Read more: How do I appeal a car insurance claim with Safeco?

Exploring Digital and Technological Innovations of Safeco RightTrack

Mobile App Features and Functionality

Safeco RightTrack offers a feature-rich mobile app that provides users with comprehensive insights into their driving habits. The app’s intuitive interface allows customers to monitor their driving behavior, track discounts earned, and receive personalized feedback. With real-time data and interactive features, the mobile app enhances user engagement and encourages safer driving practices.

Online Account Management Capabilities

The online account management system provided by Safeco RightTrack empowers policyholders with convenient access to their insurance information. Customers can manage policies, review driving data, and track discounts online. The user-friendly platform ensures seamless navigation, enabling users to make updates, view documents, and monitor their progress in the telematics program effortlessly.

Read more: How can I track the progress of my car insurance claim with Safeco?

Digital Tools and Resources

Safeco RightTrack offers a range of digital tools and resources designed to educate and support customers. From informative articles to interactive resources, policyholders can access valuable information on safe driving practices, insurance discounts, and program benefits.

These digital resources not only enhance customer awareness but also contribute to fostering a culture of responsible driving among Safeco’s clientele.

How Safeco Insurance Ranks Among Providers

Safeco is just one of a multitude of insurance companies offering usage-based insurance discounts, so its RightTrack program faces a lot of competition.

Although, when you look at the potential savings amounts in our list of the major car insurance providers’ telematics programs, you’ll see Safeco is in a league of its own for having the highest discount amount:

Usage-Based Car Insurance Programs by Provider & Savings Amount

Insurance CompanyPotential Savings
Allstate Drivewise30%
American Family KnowYourDrive15%
DriveSense by Esurance25%
Farmers Signal10%
Geico DriveEasy20%
Liberty Mutual RightTrack35%
Nationwide SmartRide10%
Progressive Snapshot20%
Safeco RightTrack35%
State Farm Drive Safe & Save30%
Travellers IntelliDrive15%
TrueLane by The Hartford20%
USAA SafePilot30%

Compare RatesStart Now →

When comparing companies, it’s essential to prioritize factors based on individual preferences and needs. Additionally, reach out to the companies directly for the most accurate and up-to-date information on their offerings and services.

Read more: Best Car Insurance for UBI/Pay-Per-Mile

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

Whether Safeco RightTrack Is Right for You

Is Safeco RightTrack the right move for you? If you’re a safe driver, the Safeco RightTrack program could help you save on your car insurance premium.

By using telematics technology to monitor your driving habits, Safeco is able to calculate a personalized discount based on how safe you are behind the wheel.

Plus, with other discounts available, you could save even more on your car insurance. Talk to your Safeco agent today to learn more about your options.

Is Safeco RightTrack worth it? Yes, it could help Safeco customers interested in getting more affordable coverage — especially young drivers, since policy rates for their age group are based on group risk factors that may not match individual driving habits.

Kristine Lee Licensed Insurance Agent

Safeco RightTrack reviews are generally mixed, but company auto insurance reviews are fairly high. The company has good Better Business Bureau ratings and is financially stable.

Safeco is part of Liberty Mutual, one of the best insurance companies when it comes to ratings. But, that doesn’t mean it’s right for you. Other programs, like Geico DriveEasy car insurance discount or Progressive Snapshot, are similar to RightTrack but may offer you lower rates.

Navigating Safeco RightTrack: Discounts, Support, and Community

The Safeco RightTrack program offers a variety of benefits for policyholders, aiming to reward safe driving and provide numerous discounts. Users can monitor their driving habits through the Safeco RightTrack app and contact Safeco RightTrack customer service for support.

For students, the Safeco good student discount provides additional savings, while the Safeco low mileage car insurance discount benefits those who drive less frequently. Customers often discuss their experiences on forums like Safeco RightTrack Reddit, and the program’s effectiveness is frequently mentioned in Safeco insurance reviews.

The company’s overall reputation is reflected in its Safeco insurance rating. For assistance, policyholders can reach out via the Safeco RightTrack phone number or Safeco email. Additionally, services like Safeco roadside assistance enhance the overall value, making it a popular choice among drivers seeking comprehensive coverage and savings.

Maximizing Savings with Safeco RightTrack: A Comprehensive Overview

Safeco RightTrack is a usage-based insurance program designed to reward safe driving habits, offering substantial savings for policyholders. According to safe driver reviews, participants can earn significant Safeco auto insurance discounts based on their driving performance. This program is particularly attractive for those seeking Safeco auto insurance price reductions without compromising on coverage.

By logging into the Safeco car insurance login portal, users can easily track their progress and see potential discounts. Many Safeco car insurance review sites highlight the benefits of RightTrack, though some mention Safeco complaints regarding the accuracy of the tracking device.

Nevertheless, Safeco provides added incentives such as Safeco claims free cash back and a Safeco defensive driver car insurance discount, further enhancing its appeal. Customers interested in learning more can refer to Safeco BBB ratings and Safeco discount details for comprehensive insights.

Although RightTrack might help you get affordable Safeco RightTrack car insurance, you won’t be able to get Safeco RightTrack auto insurance quotes ahead of time. If you’d rather save right now, compare free quotes by entering your ZIP code.

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

Frequently Asked Questions

Is Safeco auto insurance good?

Safeco auto insurance is generally well-regarded, but individual experiences may vary.

Does Safeco have roadside assistance?

Yes, Safeco offers roadside assistance as part of its auto insurance coverage. Learn more about roadside assistance coverage in our article.

What is Safeco RightTrack?

Safeco RightTrack is a usage-based insurance program that rewards safe driving habits with potential discounts on auto insurance premiums.

What does Safeco RightTrack monitor?

Safeco RightTrack monitors various driving behaviors such as acceleration, braking, cornering, and speed.

Does Safeco RightTrack monitor speed?

Yes, Safeco RightTrack monitors various driving behaviors including speed. (For more on the correlation between speeding and car insurance rate, see our article, I just got a seeding ticket. How much will it affect my auto insurance premium?)

Are tracking apps good or bad?

Tracking apps can be beneficial for promoting safe driving habits and potentially lowering insurance premiums, but some may have concerns about privacy.

How does RightTrack work?

RightTrack works by monitoring driving behaviors through a telematics device installed in your vehicle, which then determines your potential discount based on safe driving habits. (For some driving tips, review our article, Your Car and Your Dog — Tips to Help You Drive Safely.)

Can I turn off RightTrack?

Yes, you can typically opt-out of Safeco RightTrack if you prefer not to participate in the program.

Does my car have a tracker fitted?

This depends on whether you’ve enrolled in a tracking program like RightTrack with your insurance provider. Not all cars come with trackers installed by default.

Who is better, Progressive or Safeco?

The better choice between Progressive and Safeco depends on individual preferences, coverage needs, and pricing. (See our Progressive Insurance Review & Ratings.)

Does RightTrack monitor location?

RightTrack primarily monitors driving behaviors like acceleration, braking, and speed, rather than location.

Does Safeco charge a cancellation fee?

Safeco may charge a cancellation fee depending on the terms of your policy and the timing of your cancellation.

Does Safeco insurance cover theft?

Yes, Safeco auto insurance typically includes coverage for theft, but specific coverage may vary depending on your policy. See more in our article, Does Safeco car insurance cover a stolen car?

Does Safeco have an app?

Yes, Safeco offers a mobile app that allows policyholders to manage their accounts, access policy information, and file claims.

Does Safeco have first accident forgiveness?

Safeco offers accident forgiveness programs in some states, but availability may vary.

Does Safeco offer gap coverage?

Yes, Safeco offers gap insurance coverage, which can help cover the difference between what you owe on your car and its actual cash value in the event of a total loss. Learn more in our article, How do I add gap coverage to my existing auto insurance policy?

Does Safeco offer a safe driver discount?

Yes, Safeco may offer discounts for safe driving habits through programs like RightTrack.

How do I cancel Safeco insurance?

You can typically cancel Safeco insurance by contacting your agent or the customer service department directly. To easy comparison shop for your new car insurance provider, enter your ZIP code into our free online quote tool.

How do you stay on the right track?

Staying on the right track involves practicing safe driving habits, obeying traffic laws, and avoiding risky behaviors behind the wheel. Learn tips in our article, Car Driving Safety Guide for Teens and Parents.

What does Safeco stand for?

Safeco originally stood for Selective Auto and Fire Ensurance Company of America.

What states is Safeco insurance in?

Safeco offers insurance coverage in all 50 states.

How does RightTrack know who is driving?

RightTrack typically identifies the primary driver of the vehicle based on the frequency and patterns of driving. (If you need to make changes regarding the number of drivers on your car insurance policy, see our article, How do I add or remove drivers from my Safeco car insurance policy?)

Where is Safeco headquartered?

Safeco is headquartered in Seattle, Washington.

Who is the CEO of Safeco?

Tyler Asher is the president of Safeco Insurance, succeeding Mathew D. Nickerson, who became CEO of Liberty Mutual Insurance’s Global Consumer Markets East Region.

Is Safeco a reputable company?

Yes, Safeco is generally considered a reputable insurance company with a long history in the industry. See our Safeco Insurance Review & Ratings for details.

How do I set up RightTrack with Safeco?

To set up RightTrack with Safeco, you’ll need to enroll in the program and install the telematics device provided by Safeco in your vehicle.

Is Safeco the same as Safe Auto?

No, Safeco and Safe Auto are different insurance companies with distinct products and services. Find out more about the other company in our SafeAuto Car Insurance Review & Ratings.

What company owns Safeco?

Safeco is owned by Liberty Mutual Group, a large multinational insurance company.

What is RightTrack?

RightTrack is Safeco’s usage-based insurance program that monitors driving habits to potentially offer discounts on auto insurance premiums.

Compare The Best Insurance Quotes In The Country

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption

Benjamin Carr

Former State Farm Insurance Agent

Benjamin Carr worked as a licensed insurance agent at State Farm and Tennant Special Risk. He sold various lines of coverage and informed his clients about their life, health, property/casualty insurance needs. Assessing risks and helping people find the best coverage to suit their needs is a passion of his. He appreciates that insurance was designed to protect people, particularly during times...

Former State Farm Insurance Agent

Michelle Robbins

Licensed Insurance Agent

Michelle Robbins has been a licensed insurance agent for over 13 years. Her career began in the real estate industry, supporting local realtors with Title Insurance. After several years, Michelle shifted to real estate home warranty insurance, where she managed a territory of over 100 miles of real estate professionals. Later, Agent Robbins obtained more licensing and experience serving families a...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Reviews
for Safeco Insurance

3.92 (1,171 reviews)
1
October 3, 2024

MaxLaw

Read The Reviews, There Is A Reason It’s Cheaper

I can't believe I already regret leaving State Farm, even though I was saving more with Safeco. Do not use Safeco. Now that I need to speak to an agent, I've realized they don't offer them. The only person you can talk to is a customer service agent, which in my experience, has been unsatisfactory (mine were all overseas as well). They can't answer any questions, don't know the details of my account, and left me with unresolved issues as they ref...
I can't believe I already regret leaving State Farm, even though I was saving more with Safeco. Do not use Safeco. Now that I need to speak to an agent, I've realized they don't offer them. The only person you can talk to is a customer service agent, which in my experience, has been unsatisfactory (mine were all overseas as well). They can't answer any questions, don't know the details of my account, and left me with unresolved issues as they refuse to escalate your concern (they literally won't forward your call; they just make you hang up). It's a bottom-tier insurance company with deceptive billing practices. I wish I had done more research to see all the terrible reviews of this company. Stay away from their RightTrack program. Pay more for a reputable insurance company and get a local agent.
1
July 16, 2024

Ashton3636

Not worth considering

I am currently in the process of trying to cover a very small auto claim. Will be looking for new coverage afterwards. The most unprofessional insurance people I have ever talked to. We given them so much money for them to not follow through with trying to provide us decent service. Do yourself a favor and go with a better establish company with better reviews in customer service.
1
June 27, 2024

Lcrprez

Long time customer got scammed.

Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporation...
Scam company. Change your policy mid term and jack the rates almost 200%... and then drain your account almost $400. Customer Service agent hung up on me when I called to get answers. Same policy with Progressive fraction of the cost. Is a shame as I was a Safeco Customer for years and had multiple policies written with them. They stole money from my account without my knowledge. If I did that I would be charged with a felony. How can corporations get away with this? Since you sign up for paperless to get a discount means they cut communication with you only via app. So if you don't check it often you get screwed. They will not reach out for anything. Canceled policy? Nope. Over charges? Nope. Major Changes in your policy? Nope. Then to get hung up on by a "customer service agent" just adds salt to the wounds. But a company this large does not care about 1 person as there will be 10 more to fill that gap. So customer service should be actually called consumer service as they offer no assistance at all. Just another insurance company taking advantage of people.
1
December 31, 2023

Tracey_

Bad Company run

This company is scammers and lies they took collision and collateral off my vehicle without my knowledge
1
October 30, 2023

06Maraya09_

Wouldn't use them

I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving...
I have been a customer of safeco/ liberty mutual for many many years. I am appalled at the treatment I am receiving from them, they are trying to screw me over. Already dealing with being in an accident, and then your car being a total loss is hard enough. But for them to then try and screw me over with giving me way less than they should is sickening. When I pay for very good insurance, I'm not on the cheapest policy. They aren't not even giving me enough to repurchase the same vehicle. This is not because I'm top heavy on my loan either. They're automated system hangs up on you. It is impossible to get ahold of somebody or to get somebody to call you back. I request to speak with the manager multiple times with no call back. They take forever to respond. Im talking about thousands of dollars too. I even set in comps to prove the vehicles, price and value. And they didn't accept or put in any of mine butt one. They made up excuses why they couldn't use them. I am canceling my insurance with them as soon as this is all wrapped up.
1
October 11, 2023

Dr_Polly_Heil-Mealey

Insurance claim denied

Love my insurance agent, but Safeco is denying my water claim on my RV that I have had insured with them for the last 5 years. An agent would not even come and look at the damage. I am beyond disappointed and believe that I have wasted money with this company
1
October 11, 2023

Dr_Polly_Heil-Mealey

They would not send an adjuster, just denied the claim.

So very dissappointed in this company. We have all of our vehicles insured with them, Our RV suffered water damage in the rain last week, and they are not covering trhe damage. They won't even send out an adjuster to look at the damage. Just denied the claim. I expect more from this company
1
September 23, 2023

Upset_customer_

Credit

They placed me in the credit bureau. The agent never explained this while going over the policy. Angry customers
1
August 21, 2023

Edona_

Roadside assistance /towing

Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every...
Last night at 8pm my car battery died while driving on a major highway in Brooklyn. I called roadside assistance which took 4 plus hours to arrive. Upon arrival the guy was throwing my stuff all over the floor and rushing to find where the battery was located only to not help me and tell me to call a tow. I spent the next few hours on the phone with safeco back and forth begging for a tow as I was still stranded hours later. They lied to me every hour that a row was coming and never did. Around 4am they called me and said sorry there are no trucks that can help u please call around 7-9am. I had to sleep in my car in the middle of a highway in nyc. I was left stranded for 14 hours before a tow truck came at 10am the following day. I called customer service asking to atleast be reimbursed for the tow truck which is the least they can do after all they put me through and they said no. I have had Allstate insurance and geico prior and was never treated like this or left out on the street for that many hours.
1
August 21, 2023

safecosuxballs

Safeco is Pathetic, strongly suggest using someone else

DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possib...
DO NOT get a policy with them - they cancel policies with no warning. This is a fraudulent company that will sell you a policy and cancel for no apparent reason a few months after selling it to you (just to get your money while they can and then turning around and cancelling the policy in hopes you want to renew at a higher price). They are manipulative in their sales approach and are solely interested in extracting as much money as they possibly can from their customers before cancelling their policy (with little warning, just 1 letter and no email communication whatsoever). Then, they make you call during inconvenient business hours to reach their "special team" who you never actually get to speak to. I strongly suggest looking elsewhere for insurance as they will manipulate you, lie to you and do everything in their power to steal as much money from you as possible.
↑ Back to Top

Write a Review

Policy Type?

Please select a `Policy Type!`
(Min. 100 Characters)

Company Overall Rating

When you submit this review, you will be asked to sign in/up for to your https://staging.usinsuranceagents.com account. If your account is not currently verified, we will send a verification email to the email on file for your account. Please select the verification button in that email. If you do not see the email in your inbox, please check your spam or junk folder. Your review cannot be reviewed and accepted until you complete this verification step.

Free Insurance Comparison

Compare quotes from the top insurance companies and save!

secured lock Secured with SHA-256 Encryption