Mark Ensley

2 Comments

1. GG696668 February 25, 2017

   I think this office is very impersonal and is more interested in my money than my needs.

   (3)

   After relocating to South Carolina from Louisiana, I thought it easiest to find another agent with the same State Farm insurance company for renewal of my car insurance. I also hoped that my insurance costs would be lower, too, using this same company over time with no claims. I went to the nearest agent, but quickly found that agent (Bobby Harrell) to be untrustworthy (he was later indicted, and lost his arrangement with State Farm, too). For simplicity’s sake, I just switched agents to Mark Ensley in order to retain the same insurance company and with same expected costs.

   I also had to get homeowner’s insurance, and thought using the same agent would be beneficial through discounts by having multiple policies with the same company. That didn’t turn out to be true, however. Even though I was without claims for three years, and was supposed to be receiving discount, my homeowner’s insurance premium only increased. When researching other companies, I was able to get same insurance coverage for almost half the cost.

   I still have car insurance through this agent, but find his office and staff to be very impersonal in all communication (which is another reason it was easy for me to move my homeowners to another company). They only contact me seeking more insurance on more things, and still question my decision to switch homeowners insurance. Aside from a pleasant receptionist, the other staff are always snide, and always pressure me for another sales pitch. They at times criticize me for my decision to seek lower insurance costs.
   That makes it quite indicative to me that the office is only interested in my money, and could care less about my needs.

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2. pinkraspberrysquirrel March 31, 2016

   My overall experience has a been a positive one in which I received the help that I needed.

   (5)

   Mark Ensley has been a very helpful agent. We purchased our home nearly 3 years ago, and we shopped around for the best deal in homeowners’ insurance. After comparing multiple companies, State Farm offered the best coverage for the price that we were looking for. Mark was easy to talk to and easy to get in touch with when we contacted the office. He was willing to work around our schedules in order to set up a meeting. He provided us with clear information concerning the policy that would best protect our home while not draining our bank account. Recently we contacted Mark concerning obtaining a copy of the declaration page of our policy. We were emailed a copy within the hour. When we had questions concerning this document, we emailed Mark’s secretary. She responded quickly…within the hour as well. She answered our questions thoroughly. So, overall, we’ve been very happy with our experience.

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