Chrystal Fray

2 Comments

1. topazlegos January 18, 2016

   Wonderful, always very quick to respond and gets things done fast and efficiently.

   (5)

   The agent and company has been great to work with. My husband and I recently bought our first home and they helped us tremendously. We have multiple policies with them and we see a great value in all of them. I am pleased with their customer service and feel like we are talking with someone who genuinely cares about us. I would highly recommend her and her office to friends and colleagues who were in need of any type policy or just needed guidance in the insurance field. I don’t see us changing our insurance provider anytime in the future, even if another company offered a lower rate. Great customer service is something not to take for granted. Feeling like you are more than a number, or a premium, is why we feel State Farm is the way to go.

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2. Sarah January 7, 2016

   I have had a positive experience with this office and additional employees.

   (5)

   I have used State Farm for over 15 years. I had to find an agent when I moved to my current city and transfer coverage to a new office. A quick Google search gave me a large list of possible agents. I had many different ways to break them down so I chose based on office size and longevity in my current city. It was extremely easy to transfer coverage over to Chrystal’s office. Her employees have maintained contact with me over the last 5 years, at least once a year, to check in and make sure I’m getting the most out of my policy and discounts. They have gone above and beyond to make sure I’m aware of products and opportunities available to save money and benefit from my current policy. I’m also very impressed with their ability to screen what products they offer me. We get mailings from other insurance agents all the time, to the point that I would not want to work with them because I’m receiving junk” at least once a week. I have never received any material from Chyrstal’s office for a product that I wouldn’t consider. They have brought me up to date on the most recent offerings, including a new smart phone app that I use to make contact and keep track of my discounts. I have only had to make contact with the office in regards to an accident one time. While I was covered by the insurance company of the other driver, they still called to check and me and the kids and make sure everything was done to my satisfaction. I highly recommend this office and this agent. “

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