American Family Insurance Car Insurance Review & Ratings (2024)

Welcome to our comprehensive guide on American Family insurance and related topics. In this article, we will delve into various aspects of American Family, including its coverage options, pricing, customer satisfaction, and claims process. We will also explore the importance of choosing the right insurance provider and provide valuable insights into finding the best insurance rates.

Whether you’re a new homeowner, a parent, or simply looking to protect your assets, understanding American Family insurance and comparing rates from top providers is crucial. To get started on finding the perfect insurance coverage for your needs, enter your ZIP code now and discover the best rates available.

Rating Agency

One of the most important parts of researching a company is finding out what others are saying about a company’s service.

To save you time, we’ve collected ratings from important independent reviewers.

The ratings cover everything from financial standing to customer satisfaction, so we can depict an accurate picture of every aspect of American Family.

Let’s get started.

AM Best

A top financial reviewer, AM Best assigns its ratings based on the following criteria:

• Balance sheet strength
• Business profile
• Enterprise risk management
• Operating performance
• Specific nature/details of security

Once AM Best looks at these criteria, it calculates an insurer’s ability to fulfill financial responsibilities (an insurer’s financial strength).

American Family has an A rating from AM Best.

This is the third-highest rating possible (the highest rating from AM Best is A++), which means American Family has an excellent financial standing.

Better Business Bureau

The Better Business Bureau (BBB) bases its ratings on the following factors:

• Complaint history
• Type of business
• Time in business
• Transparent business practices
• Failure to honor commitments to BBB
• Licensing and government actions
• Advertising issues

As you can see, the BBB isn’t focused on financial standing but the ethics of how a company runs its business.

If a company doesn’t have ethical business practices, it is going to receive a poor rating.

Before we take a look at BBB’s rating of American Family, we want to note that the BBB’s ratings are by area. So rather than having one rating for a company, the BBB has multiple ratings based on location.

We chose to look at American Family’s rating in Illinois, one of the states that American Family sells insurance in.

American Family has an A+ rating from the BBB.

This is the highest possible rating. It means that based on the seven rating categories, American Family scored a total of at least 97 points.

Of course, this is only the rating for American Family’s business practices in Illinois. While the rating is a good indication of how American Family operates on a whole, enter in your area at BBB to see how American Family rates near you.

Moody’s Rating

Moody’s is another financial reviewer, although American Family withdrew from Moody’s in 2008.

Before American Family withdrew from Moody’s, it had a rating of Aa3.

This rating is good, as it means American Family is financially stable and has low credit risk.

While American Family doesn’t have another Moody’s rating since 2008, it still has a good rating from AM Best, the other major credit review source.

So currently, American Family is still in good financial standing.

NAIC Complaint Index

The National Association of Insurance Commissioners (NAIC) collects extensive data on customer’s complaints at a company.

This data is then used to calculate a complaint index, which is the number of complaints compared to the number of customers.

In 2017, American Family had a total of 73 complaints. When these complaints were compared to American Family’s total number of customers, American Family only had a complaint index of 0.79.

This means that less than one percent of American Family’s customers submitted complaints.

The result is a low complaint ratio, which is good news.

JD Power

Let’s continue our look at American Family’s customer satisfaction with ratings from JD Power.

In 2019, JD Power surveyed over 42,700 auto insurance customers in their auto insurance study.

Each company was rated on a scale of 1,000 points and assigned a JD Power Circle rating.

• Five circles means a company is “among the best.”
• Four circles means a company is “better than most.”
• Three circles means a company is “about average.”
• Two circles means a company is like “the rest.”

Now that we know how JD Power ranks companies, let’s see what American Family scored in different U.S. regions.

As you can see, American Family is only in a few regions. It only scored above average in the Northwest, although average isn’t a terrible rating.

Let’s look deeper into customer satisfaction with JD Power. Below are the scores for customers’ satisfaction with claims at American Family.

American Family didn’t score very well in claims either. It received a two in rental experience and threes in the rest.

Consumer Reports

Since American Family only scored okay at JD Power, we want to take a look at few more customer satisfaction sites.

The first one we want to take a look at is Consumer Reports’ rating.

The table below shows ratings for American Family’s claim process.

Consumer Reports scored American Family’s claim process better than JD Power did.

American Family has excellent or very good in every category, which are the two highest scores at Consumer Reports.

Consumer Affairs

We want to also take a look at Consumer Affairs rating of American Family.

Out of the 30 reviews left within the last year, American Family has an average of 1.4 stars (out of five).

This is a poor rating, but remember that it’s only based on 30 reviews.

Thirty customers only make up a tiny percentage of American Family’s customers.  The negative rating is therefore created from a small group of angry customers and isn’t reflective of American Family’s customer service as a whole.

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American Family History

Nearly a century ago, American Family was founded by Herman Wittwer. Originally, Wittwer created the company to serve farmers, as he saw a need for better service.

As a result, American Family’s original name was Farmers Mutual Insurance Company (not related to Farmers Insurance today).

In 1930, the company began to expand beyond insurance for farmers. After a few name changes as the company grew, the company settled on the name American Family and is now one of the top insurers in the U.S.

As well, American Family now offers property and business, life, and health insurance in addition to vehicle insurance.

So why are we talking so much about American Family’s history? Looking at American Family’s history will give us a picture of American Family’s values and standing (compared to other companies).

Keep scrolling to learn about everything from American Family’s market share position to employee reviews. Let’s begin.

American Family Market Share

The more market share a company has, the more competitive it is. The NAIC has recorded years worth of data on insurance companies’ market share.

Let’s take a look at American Family’s market share over a four-year period.

American Family has had a slight increase in its market share. While less than 2 percent of the market may seem small, it is actually a significant portion of the market.

As well, American Family doesn’t even sell in all 50 U.S. states, so a 1.9 percent market share is impressive.

All in all, the increase bodes well for American Family and shows it’s staying competitive in the insurance market.

American Family’s Position for the Future

We’ve covered a few ratings already, and we want to take a moment to see how American Family’s past ratings inform its future.

Some of the positives are:

• American Family has strong financial ratings. AM best gave American Family an A rating, and Moody’s gave American Family an Aa3 rating in 2007.
• American Family has a good market share. It has managed to increase its market share slightly over the years, which is a good sign.

However, some of the negatives are:

• American Family has poor customer satisfaction reviews. JD Power and Consumer Reports gave American Family poor ratings.
• American Family has limited availability. It isn’t available in all states, which means it will lose customers who move to other states.

Bottom line?

American Family’s financial future is stable, but this stability depends on American Family’s service. So if American Family’s customer satisfaction levels drop, it could be in some trouble.

To make sure American Family can continue to grow, it needs to work on making its customer satisfaction rate is above average.

American Family’s Online Presence

Like other companies in today’s technology-driven world, American Family has a strong online presence.

You can find American Family at the following online sites:

• • Facebook (@amfam)
  • Instagram (@amfam)
  • Mobile App (MyAmFam)
  • Twitter (@amfam)
  • Website at www.amfam.com
  • YouTube

American Family’s website also offers the option to search and find a local agent. If you would rather talk to a representative directly instead of surfing the web for information, this is a good option.

American Family’s Commercials

American Family’s commercials stand out from the usual crowd of humourous advertisements.

While other companies use humor to get their messages across, American Family uses more sentimental messages.

The commercials focus on helping the community and making customer’s dreams come true.

American Family also uses celebrities in its commercials, such as football player JJ Watt.

While American Family’s commercials won’t make you laugh, they will probably make you smile.

All in all, American Family has a clever marketing strategy that focuses on inspirational stories of those helped by American Family.

American Family in the Community

American Family’s commercials show its customers helping in the community, such as helping to end hunger or clean up rivers, but what is American Family doing to help?

Well, American Family has a number of charity and volunteer programs in place. Take a look at them below.

• American Family Insurance Dreams Foundation: Offers financial support and volunteers to help out the community.
• AmFam Championship: An event that raises money for charities.
• DreamBank: Centers offering free classes and focusing on providing resources to support the surrounding communities.

These are just broad generalizations of the programs. American Family’s community work involves multiple areas of education and empowering communities.

All this community work helps strengthen the underlying message that American Family will be there to support the community like family.

American Family’s Employees

Employees have inside information on a company, making their opinions a valuable resource when researching a company. Let’s take a look at American Family’s employee ratings on Glassdoor.

These ratings aren’t bad, but they could be better. In addition to the ratings above, only 56 percent of employees would recommend American Family to a friend.

As well, 68 percent approve of the CEO, and only 42 percent think American Family has a positive business outlook.

Finally, Glassdoor didn’t honor American Family with any awards, probably because of these poorer ratings.

Now that we know what employees think on Glassdoor, let’s look at one more employee review site to make sure the Glassdoor rating is on par.

On Payscale, American Family has 3.7 stars out of five.

This is a little better than American Family’s rating on Glassdoor, and the rating is based on the following categories:

• • Appreciation
  • Company Outlook
  • Learning and Development
  • Manager Communication
  • Manager Relationship
  • Pay Policy
  • Pay Transparency

American Family scored the best in the categories of company outlook and manager relationship.

It did the worst in the categories of fair pay and pay transparency. This is typical of most companies — the pay could always be better.

American Family Awards and Accolades

We know what customers and employees think of American Family. Now we want to see what other organizations think of the company.

• 2017 Green Master Company (for companies that practice environmental sustainability)
• 2017 Ranked 315 on the Fortune 500 list
• 2018 President’s Award from PGA TOUR Champions

Despite being around almost a century, American Family has a shortlist of awards. However, individual agents at American Family have multiple awards for their work at the company.

As well, American Family is a smaller insurer that isn’t in every state. This means that it may have been passed over for awards in favor of larger companies.

Cheap Car Insurance Rates

Now that we’ve explored American Family’s ratings, we want to see what it charges for its policies. Often, customers’ first question is how much an insurer costs. If you aren’t sure if American Family’s rates will fit your budget, keep reading.

In this section, we will go in-depth into American Family car insurance discounts. We will look at what changes its basic rates, from gender to driving record as well.

All of the following data in this section is from our partnership with Quadrant, bringing you the most complete and accurate data available. Let’s begin.

Read more: American Family Know Your Drive Car Insurance Discount 

American Family Availability and Rates by State

As we mentioned earlier, American Family is not available in every U.S. state.

It is only available in 19 states, which means it is in less than half of U.S. states. This could be problematic if you move, as you’ll have to change insurers if you move to a state not covered by American Family.

Now that we’ve covered American Family’s availability, let’s take a look at what American Family’s rates are in the 19 states.

Read more: Washington Car Insurance Discounts

The median rate that American Family has is slightly over the average rate. However, how economical American Family’s rates are do depend on the area.

American Family’s rates are well below the state average in Wisconsin, Ohio, Nebraska, and Kansas.

This isn’t always the case, but American Family’s rates tend to be close to the state averages.

Comparing the Top 10 Companies by Market Share

We shared how American Family’s rates compare to the state average, but how do American Family’s rates compare to other companies?

Let’s start by taking a look at the average rate by state for the top 10 companies.

Compare American Family’s rate to other providers’ rates to make sure you’re getting the best deal on car insurance in your state.

If you don’t feel like scrolling through the rates above, take a look at the table below to see how the overall average rate of each company compares.

As you can see, American Family is definitely not the most expensive company. However, it is still not cheaper than average, like USAA and State Farm.

Average American Family Male vs. Female Car Insurance Rates

Since experience is directly related to age, drivers are often aware that their age is used to determine rates.

However, a demographic factor that often surprises people is that their gender is also used to determine rates.

The law bans insurers from using gender as a demographic factor in the following states: California, Hawaii, Massachusetts, Montana, Pennslyvania, North Carolina, and parts of Michigan.

In states where gender is allowed to be a factor, insurers look at their accident data to determine rates. Most insurers end up charging males more.

Why? A number of studies have shown that males get into more accidents than females.

The Insurance Institute for Highway Safety found that males are more dangerous drivers than females as males engage in more risky behaviors.

With this in mind, let’s take a look at American Family’s rates by age, gender, and marital status.

As you can see, males pay more on average than females, even if it’s only $20.

Age is also a major factor, as rates decrease the older drivers become.

Read more: People Over 50 Car Insurance Discounts

Average American Family Rates by Make and Model Last Five-Year Average

It’s easy to imagine why a sports car would be more expensive to insure than a minivan. When insurers base rates on car make and model, they consider the following factors:

• Safety rating: How safe is a car in a crash? The less safe a car is, the more insurers will have to pay for injury costs after an accident.

• Repair costs: How much do the parts for your car cost? If they are easy to find and cheap, insurers will charge less. But if your car needs special, imported parts, insurers will charge more.

Now that you know why insurers charge based on make and model, take a look at what cars are the most expensive to insure at American Family.

Read more: Ford Car Insurance Discount

There is a $540 difference between the most expensive and least expensive cars on this list. That is a fairly significant price increase, about 1/4th of the price of an average car insurance policy.

Read more: Toyota Car Insurance Discount

Average American Family Commute Rates

The more you drive, the more likely you are to get into an accident of some kind. Because of this small added risk, insurers sometimes add more onto a premium for long commutes.

An average price increase of about $80 isn’t bad. It is on the lower end of most insurers’ price increases for commute distance.

Average American Family Coverage Level Rates

How much an insurer charges for different coverage levels is important. Because high coverage (or at least medium) is best, you’ll want to find an insurer whose rates are economical.

Take a look at American Family’s average rate increases below.

American Family’s rates are fairly economical. The upgrade from low to high coverage only costs $170.

This is cheap. Most insurers charge over $1,000 for an upgrade from low to high coverage. So take advantage of American Family’s low price increase and purchase medium or high coverage.

Average American Family Credit History Rates

While factors like commute distance and car make and model do matter to insurers, one of the more important factors is a customer’s credit score.

The average credit score in the U.S. is 675, which is a good credit score.

If you don’t have a good credit score, insurers will penalize you with higher rates. However, some insurers’ rate increases are worse than others.

Let’s see what American Family charges.

The change from good to poor credit will cost drivers an average of $1,770. Even going from good to fair credit costs an average of $1,300.

While these numbers may make do a double-take, American Family’s price increases are fairly typical at most insurance providers.

Average American Family Driving Record Rates

Do you have any poor marks on your driving record? A poor driving record can make it hard to find a good rate on insurance. If you are a high-risk driver, you’ll have to shop around for car insurance.

So take a look at American Family’s rates for driving offenses below.

These rates aren’t bad. A DUI results in an average increase of $1,640, which is on the lower end. The total amount for a DUI is also under $5,000, which is cheaper than a DUI offense at the majority of providers.

Bottom line?

American Family’s rates for various driving offenses aren’t terrible. The price increases are on the cheaper end, which means you may end up paying more if you switch from American Family.

Coverages Offered

It’s one thing to know what a company charges, and another thing to know what a company is offering for its prices. It is important to make sure that a cheaper price doesn’t mean cheap coverages or an expensive price is worth the coverages.

If a company’s prices don’t match the quality of its coverages, it may be time to look elsewhere.

We know that American Family’s prices are about average, so we want to make sure its coverages are above average. After all, having adequate coverage is vital if you get into an accident.

So keep scrolling to learn about American Family’s coverages, discounts, and programs to see if it’s worth your time.

Types of Coverages Offered

American Family offers a variety of coverages. Let’s start our look into its coverages by seeing what coverages are offered for personal auto coverage (coverages that protect you).

A number of these coverages are actually required in most states, such as bodily injury liability coverage and Medpay. However, American Family is noticeably missing important coverages like property damage liability and Personal Injury Protection (PIP).

Let’s take a look at the coverages that protect your vehicle.

American Family does offer all the basics to protect your vehicle. Now let’s take a look at what add-on coverages American Family has.

Once again, American Family is missing a few add-ons that other companies provide:

• Accidental death or dismemberment
• Modified car insurance

However, these missing add-ons are among the least-popular/least-common, so overall, American Family has a decent array of coverages. While it is missing a few basics, it still has most of the basic coverages and a nice selection of add-on coverages.

Factors that Affect Your Rates

A number of factors we’ve already covered, but as a reminder, these factors are:

• Demographics (gender/age)
• Commute
• Coverage Level
• Credit Score
• Driving Record

All of these factors have a direct impact on your rates. Since a number of these factors are outside of your control, though, you may be wondering how you can save money.

One way is by taking advantage of discounts. A great discount to consider is a bundling discount. You can get a bundling discount at American Family if you have more than one policy at the company.

A common bundling option is home and auto insurance, but you can also bundle in policies like life or RV insurance to receive an even higher discount.

Keep reading to see what other discounts American Family offers.

Getting the Best Rate with American Family

A great way to lower your rate at American Family is applying for discounts. In this section, we will cover all of the discounts American Family offers and how to qualify for them.

Let’s start by seeing what personal family discounts American Family has.

Read more: Onstar Car Insurance Discount 

American Family offers quite a few discounts for students. Now let’s see what discounts there are for vehicle features.

Read more: Lojack Car Insurance Discount 

Having extra safety features on your car can earn you a discount at American Family.

Another way to get a discount is through driving habits.

Having a clean driving record will help you save money at American Family. There are also discounts you can get on your policy for having multiple policies or staying loyal to American Family.

Thought we were done? Not quite. American Family offers a few more discounts.

This final set of discounts is easy to get. Simply signing up for paperless billing can earn you a small discount on your premium.

All in all, American Family offers a nice array of discounts that can help lower your insurance costs.

American Family’s Programs

There are a few programs through American Family that can also save customers money.

• Accident Forgiveness: American Family has an earned accident forgiveness program. Drivers must be accident-free for five years to qualify. For qualifying drivers first at-fault accident, American Family won’t raise rates.
• Driving App: American Family has a usage-based app called KnowYourDrive that offers discounts for safe driving habits. Currently, this app is only available in select states.

Both of these programs are designed to encourage drivers to drive safely. However, the driving app is limited by area.

What Stands Out and What’s Missing

We’ve now covered quite a bit of our guide, so let’s take a moment to go over American Family’s coverages and rates.

• What Stands Out: American Family’s rates are about average, and it offers the basic array of coverages for the price.
• What’s Missing: American Family is missing coverages like property damage liability and PIP. It’s driving app is also limited to only a few states.

So far, American Family seems to be an ordinary provider, falling in the category of “average.” It has decent rates and coverages, but it also has nothing that makes it stand out as truly remarkable.

For a car insurance provider, though, all you need a steady and reliable insurer.

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Canceling Your Policy

If you decide American Family is no longer right for you, its important that you understand the cancellation process.

Customers who don’t know how a company’s cancellation process works may be stuck paying fees or finding out their policy was never canceled.

However, insurers are often vague about how to cancel a policy. By making it harder to cancel, an insurer may frustrate customers enough that they end up staying.

To make sure this doesn’t happen to you, keep reading. We cover everything from cancellation fees to how to actually cancel an American Family Policy.

Let’s get started. 

Cancellation Fee

American Family doesn’t say anything about a cancellation fee, which implies there isn’t one. However, sometimes companies will charge a small fee if customers cancel before the end of a billing cycle.

Is there a refund?

American Family should definitely refund you if you cancel before the end of a billing cycle.

So say you prepaid for six months of coverage. You cancel in the second month, which means American Family needs to refund you for the remaining four months of coverage.

How to Cancel (Step by Step Guide)

Because companies make their cancellation process rather vague, we are going to go step by step through how to cancel an American Family Policy.

Keep reading to see what information you’ll need and what mistakes to avoid.

Step One: Have a New Insurer

Before you cancel your American Family policy, you need to have a new insurer. Otherwise, you are risking a lapse in insurance.

In fact, when canceling and signing up for a new policy, insurers are going to ask for the start or end date of your policy. If they see a lapse in coverage, they will charge you more.

However, if you are canceling your auto insurance policy because you no longer need it, you don’t need to provide proof of a new insurer. Instead, you’ll to provide a bill of sale or proof of license plate relinquishment if you sold your car.

Step Two: Call or Contact Your Agent

There are two ways to cancel your American Family policy.

1. Call American Family at 1-800-MYAMFAM (1-800-692-6326). Customer service will submit a cancelation form to an agent.
2. Call your agent. This will cut out the middleman, so you know your cancellation from will reach the agent directly.

When you cancel your policy, you will need the following information:

• Personal Information (name, address, etc.)
• Current Policy Number
• Policy Number at New Insurer (or Bill of Sale)
• Reason for Canceling

Make sure to have all the necessary information prepared beforehand so you don’t have to call back.

Step Three: Make Sure Cancellation Worked

This may seem like an odd step, but you should always doublecheck that your cancellation went through.

Either call American Family again or check your bills to make sure you weren’t charged after cancellation.

We also want to point out that simply stopping payment is not an official cancellation. You may become embroiled in a legal battle if you stop paying without officially canceling, as legally you owe American Family money.

When can I cancel?

You can cancel at any time. Just remember that you may be charged a small fee if you cancel before the end of a billing cycle.

Your cancellation will go into effect immediately, but it’s always smart to double-check that the cancellation went through.

Premiums Written

So what are your chances of having your claim approved? Well, the more premiums a company writes, the more customers there are providing funds.

This means that if a company has a high number of written premiums, it is more able to pay off more claims.

So let’s take a look at the NAIC’s data on American Family’s written premiums.

American Family’s written premiums have grown substantially over a four-year period, which is great news.

After all, it means more customers are signing up with American Family, keeping American Family in the running as a competitor in the insurance market.

Loss Ratio

A loss ratio is another great indicator of how many claims a company is paying each year.

The NAIC calculates loss ratios by comparing the number of premiums written to the number of claims paid. So if a company has a loss ratio of 60 percent, it means the company is spending $60 on claims for every $100 earned from written premiums.

If a company has a low loss ratio, it is paying out very few claims. On the other hand, a company with a high loss ratio risks bankruptcy by paying out too many claims.

So let’s see if American Family’s loss ratio has been well-balanced over a four-year period.

These loss ratios are excellent. Although they’ve increased and decreased, they’ve stayed in a good range (neither too high nor too low). This means that you have a good chance of American Family approving and paying your claim.

How to Get a Quote Online

Every insurance company is eager to give out free quotes, as they offer a personalized price for potential customers. Free quotes make it easy to compare prices and coverages at various providers, and they only take a few minutes.

However, it’s important to know what information you need before applying for a free quote, in order to save time and make sure the quote is as accurate as possible.

Keep scrolling to learn how to get an online quote at American Family in our step-by-step guide.

Step One: Visit Website

The first step is to visit American Family’s website. On the home screen, you will see a large quote box taking up most of the left side of the screen.

To start, enter your zip code and select what type of quote (car) you would like from the dropdown bar.

Step Two: Enter Personal Information

Next, you will be taken to the online quote form. The first set of information American Family will ask for is personal information.

The form will ask for basic details like your name and address.

Step Three: Enter Vehicle Information

After you’ve entered your personal information, you’ll be asked questions about your vehicles.

You can enter up to four vehicles. For each vehicle you enter, American Family will upload vehicle safety information.

You can also enter in your annual mileage to receive a more accurate quote.

Step Four: Enter Household Information

American Family will then ask for information on household members, even those who don’t drive. (Note: Names and information are for display purposes only and do not represent actual individuals.)

For each person, American Family will ask about occupation, gender, and date of birth.

Step Five: Enter Driver Information

Next, American Family will ask about past accidents and violations.

Make sure to fill out this section completely, as omitting an accident or violation will change how accurate your quote is.

American Family will also ask about your past insurance to make sure you have no lapses in your history.

Step Six: Enter Discounts

American Family will also ask for you to choose what discounts you would like, such as paperless billing or bundling.

Add as many discounts as you’d like, so you can see what your rate will be after discounts.

Step Seven: Get Quote

Finally, American Family will ask about what type of coverage you’d like.

Pick and select what coverages you’d like to get your quote. Remember, you need the following information to get as accurate a quote as possible:

Design of Website and Apps

A website is the first thing most people visit when researching a business. If a website doesn’t make a good first impression, consumers will look elsewhere.

The same goes for apps — no-one has the patience for poorly-designed technology these days. So in this section, we’re going to go through American Family’s website and apps to see how user-friendly they are.

Design of Website

When you visit American Family’s website, you’ll see that it is fairly easy to navigate.

There are options at the top of the page that offer drop-down menus with more information, as well as quick links at the bottom of the page.

Below is an example of what the drop-down menus look like.

If you click on car insurance, you will be taken to a page with more information and links.

Because of the organization of the drop-down menus, the website is well designed. It makes sure that people can narrow down topics quickly.

It is easy to find information on the website. Why? Because in addition to the drop-down menus, there is a search bar on the upper right side.

Click on the search bar to enter your query. American Family also suggests a list of popular searches on the right side.

All in all, the website is well-organized. A clean design makes it easy to find answers quickly so that you don’t have to spend an hour slogging through articles.

Design of MyAmFam App

The MyAmFam app provides easy access to users’ accounts from mobile devices.

The app has rated highly on Apple, with 4.8 stars out five. This average rating is based on over 32,700 ratings.

According to Apple’s description, you can do all of the following on the app.

• View Insurance Policies
• Set-Up/Manage Payments
• Manage Policy Details
• Access Your Insurance Information
• Claims and Accident Support

As you can see, you can accomplish a lot just from your phone when using the app. However, some common complaints are that the app has glitches, such as not letting customers log on.

Usually, updating the app will take care of bugs like this.

Design of KnowYourDrive

American Family’s KnowYourDrive usage-based app isn’t rated well.

On Apple, the app only has two out of five stars.

However, this app is new and only reviewed by less than 100 users. As American Family works on the glitches with the app and gains more users, this rating should go up.

Common complaints with the app are that the app needs to be more accurate in its recording of driving data.

• Inaccurate detection of speed
• Inaccurate detection of hard-braking incidents
• Problems with the app determining congestion
• Dings for driving at night

As well, the app tends to drain users’ batteries, which can be a problem if there isn’t a working car charger.

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Pros and Cons

We are almost done with this review, so let’s take a moment to go through the pros and cons of American Family.

While American Family has some great pros, it is limited in its reach and technology.

Behind the Scenes: American Family’s Claims Resolution

Ease of Filing a Claim

American Family Insurance offers multiple convenient options for filing a claim, ensuring a hassle-free experience for its policyholders. You can file a claim through their user-friendly online portal, over the phone with their dedicated claims representatives, or even through their mobile app.

These diverse channels cater to different preferences, making it easy for customers to report incidents and initiate the claims process.

Average Claim Processing Time

Efficiency is crucial when it comes to claim processing. American Family Insurance understands this and strives to expedite the claims process as much as possible. While specific processing times may vary depending on the complexity of the claim, American Family aims to provide timely resolutions to its policyholders.

The company’s commitment to streamlining the process ensures that you receive the support you need promptly during a challenging time.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback is invaluable when evaluating an insurance company’s claims process. American Family Insurance values customer satisfaction and continuously works to improve its claim resolutions and payouts. While JD Power’s ratings indicate room for improvement in certain areas, the company’s dedication to addressing customer concerns and enhancing the overall claims experience remains evident.

Listening to policyholders’ feedback allows American Family to refine its services and meet the evolving needs of its customers.

Innovation at Your Fingertips: American Family’s Technological Advantages

Mobile App Features and Functionality

American Family Insurance offers a feature-rich mobile app that empowers policyholders with convenient tools and resources. The app allows users to access their policies, view and download important documents, make payments, and file claims seamlessly from their smartphones.

Additionally, it provides real-time updates on claim status and policy information, enhancing the overall customer experience.

Online Account Management Capabilities

Managing your insurance policies and accounts has never been easier with American Family’s robust online account management platform. Policyholders can log in to their accounts through the company’s website to review policy details, update personal information, request policy changes, and monitor payment history.

This digital convenience simplifies the administrative aspects of insurance and puts control in the hands of the policyholders.

Digital Tools and Resources

American Family Insurance recognizes the importance of providing policyholders with valuable digital tools and resources. These resources include informative articles, educational content, and calculators to help customers make informed decisions about their insurance coverage.

By offering these digital resources, American Family aims to empower its customers with the knowledge needed to protect their assets and make the best insurance choices.

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The Bottom Line

So should you choose American Family?

It is a solid company, with good financial ratings and decent customer service. As well, its rates are about average, usually falling in the middle of the pack.

American Family is also involved in the community, offers plenty of discounts, and has a decent selection of coverages.

However, American Family is only available in 19 states. This means that American Family won’t be able to follow you from state to state if you frequently move, forcing you to find another insurer.

So if you want an average insurer, American Family will meet your needs. Getting a quote will help you better determine if American Family is right for you.

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