Reserve National Insurance Review & Ratings (2024)

Welcome to our comprehensive review and ratings of Reserve National Insurance. In this article, we delve into the intricacies of Reserve National Insurance, examining their policies, coverage options, financial stability, and customer experiences.

• Reserve National Insurance Company is a subsidiary of Kemper Corporation
• A.M. Best rated Reserve National with an “A” rating for financial strength
• It appears that Reserve National’s customer service and user experience could use an overhaul based on the NAIC Complaint Index and the company website

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Is Reserve National Insurance any good?

Reserve National Insurance Company might not be the most popular insurance provider, but they are worth looking into. The company has been around for over 50 years, so they must have a respectable product.

What’s more surprising is that Reserve National is actually a subsidiary of another company that often flies under the radar, Kemper Health. Kemper Health is also referred to as Kemper Corporation.

Ironically, Kemper was founded over 30 years later than Reserve National, but Kemper has expanded exponentially by adding subsidiaries in the health, life, and property insurance industries.

Despite a large number of affiliates, Kemper Corporation is still not considered a market share leader in any of the top insurance categories. Even so, a large market share doesn’t necessarily mean one insurance company is better than the next.

It’s more important to learn about a life insurance company’s ratings and reviews to see if they’re trustworthy and worth investing in.

Are the Reserve National Insurance Company reviews any good?

With subsidiaries, it can sometimes be more difficult to find company ratings and reviews. If you aren’t able to locate this type of information, sometimes the parent company’s ratings and reviews are good indicators of what to expect.

As of now, A.M. Best has awarded Reserve National Insurance Company an “A-” financial strength rating. The company’s issuer credit rating is the same.

Overall, you’ll find the following ratings for Reserve National Insurance Company:

• Standard & Poor’s (S&P): A (Kemper Corporation)
• Fitch: BBB+ (Kemper Corporation)
• Better Business Bureau (BBB): A+ (Reserve National Insurance)
• NAIC Complaint Index: 6.42 (Kemper Corporation)

There aren’t many ratings available for Reserve National directly, however, Kemper Corporation is rated by most of the top rating agencies. Overall, it appears that the company has strong financial backing.

What’s concerning is Kemper Corporation’s NAIC Complaint Index which suggests that the company fields over six times as many complaints compared to the industry average.

It can get confusing when looking into the Reserve National insurance reviews and ratings because even the company website is labeled with Kemper instead of Reserve National. If you search for the Reserve National headquarters in Oklahoma, it also redirects you to Kemper. The Google reviews are currently just over four out of five stars.

Other organizations like J.D. Power don’t rank Kemper or Reserve National for life insurance, however, Kemper was ranked dead last for customer satisfaction in California based on J.D. Power’s 2020 study.

When reviewing Reserve National’s financial strength ratings and customer service reviews, there’s clearly some good and some bad. This isn’t uncommon in the life insurance industry.

What life insurance policies does Reserve National Insurance Company offer?

Reserve National Insurance Company specializes in whole life insurance and guaranteed issue or final expense policies. They advertise five different features on their life insurance policies which include:

• Guaranteed issue
• Level premium
• Guaranteed renewable
• Non-cancellable
• Cash value

Some people view whole life insurance and final expense insurance in the same light because you typically pay premiums until you die. Many times, the difference comes down to the cash value amount and the coverage amount.

In general, final expense insurance yields a much lower death benefit since it is strictly designed to cover funeral expenses and other costs related to funerals.

The exact policy details offered in a Reserve National life insurance policy are unclear. The company doesn’t disclose any details on what life insurance policies they offer or how to purchase them.

Even with Kemper Life, the life insurance policies aren’t laid out with ease. Instead, the company suggests that visitors should contact the nearest district office for assistance.

Based on the Kemper Life website, Kemper only offers life insurance products in about 19 states.

How much does Reserve National insurance cost?

Reserve National Insurance Company doesn’t offer a clear pricing scheme or details on its life insurance policies. Without knowing the coverage limitations, it’s very difficult to predict how much a policy will cost.

Whole Life Insurance Rates for a $100,000 Policy

What we do know is that Reserve National only advertises policy options for whole and burial insurance. Many of these policies are purchased by older adults while young adults rely on term life insurance.

In any case, the sample rates above could help give you an idea of where you would want your rates to fall if you were retiring and investing in a whole life insurance policy.

It’s unfortunate that there aren’t more resources available for Reserve National Insurance Company.

More About Reserve National Insurance Company

Reserve National is an interesting company in the sense that they don’t make it particularly easy for potential customers to learn more about policy options, coverage details, and so on.

If you are wondering how to submit claims with Reserve National, you’ll need to view the company website to obtain a form for your claim.

Additionally, you might need the Reserve National insurance provider phone number since there are multiple claims addresses, but neither of which are labeled for life insurance.

Once you have the right Reserve National insurance claims address, you should be able to mail in your paperwork for processing. Realistically, this is an outdated process that many insurers use as a secondary option.

Most big insurance companies, such as State Farm, even have a mobile app where you can adjust your payment information, policy details, or even check the status of a pending claim.

Overall, it appears that Reserve National has some work to do to make the life insurance experience more policyholder-oriented.

The Reserve National Insurance Claims Advantage

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Reserve National Insurance offers a claims process that primarily relies on traditional methods. To file a claim, policyholders need to visit the company’s website to obtain a claims form. Once the form is filled out, it can be submitted by mail to the appropriate claims address.

While this method is available, it may not be as convenient as the digital options offered by some other insurance companies. Policyholders seeking a more streamlined claims experience might find it lacking compared to insurers with mobile apps or online claims submission.

Average Claim Processing Time

The average claim processing time at Reserve National Insurance is not specified in the available information. This lack of transparency can make it challenging for policyholders to gauge how quickly their claims will be processed. Typically, insurance companies aim to process claims as efficiently as possible, but without specific data, policyholders may be left uncertain about the turnaround time for their claims.

Customer Feedback on Claim Resolutions and Payouts

Reserve National Insurance has mixed feedback when it comes to claim resolutions and payouts. While the company has a strong financial backing and an “A-” financial strength rating from A.M. Best, there have been reports of a high number of complaints compared to the industry average, as indicated by the NAIC Complaint Index.

Additionally, customer satisfaction ratings, particularly in California, have been less than favorable. Prospective policyholders may want to consider these factors when evaluating Reserve National Insurance for their coverage needs.

Reserve National Insurance: Where Tech Meets Coverage

Mobile App Features and Functionality

Reserve National Insurance does not appear to offer a dedicated mobile app for policyholders. This lack of a mobile app can be a drawback for customers who prefer to manage their insurance policies, file claims, or access important information on their smartphones. Many modern insurance companies provide mobile apps with features like bill payment, policy management, and claims submission for added convenience.

Online Account Management Capabilities

Reserve National Insurance’s online account management capabilities are not extensively detailed in the available information. Policyholders may be able to access their accounts online to some extent, but the level of functionality and ease of use remains unclear. Online account management can be an essential feature for policyholders who prefer to handle their insurance affairs digitally.

Digital Tools and Resources

The information provided about Reserve National Insurance’s digital tools and resources is limited. It is important for policyholders to have access to digital resources such as educational materials, FAQs, and tools to help them understand their policies and coverage options. Without a comprehensive overview of the available digital resources, prospective customers may need to contact the company directly for more information.

Reserve National Insurance Company: The Bottom Line

While Reserve National has reliable financial strength, the company has much room for improvement in the realm of customer satisfaction. There may be easier companies to work with for life insurance.

We hope you feel more confident in whether or not you’ll choose Reserve National Insurance Company for life insurance. Before you go, enter your ZIP code to get free quotes from top life insurance companies near you.